This listing was posted on Tip Top Job.
Senior Customer Outcome Champion
Location:
Westminster, Gt Lon
Description:
Senior Customer Outcome Champion Location: Durham, DH1 1SL, Lytham St Annes, FY8 4TS, Glasgow, G2 8JX, city of Westminster, SW1P 3BT Salary: A GBP 50,000 : A GBP 54,000 per annum Our client is one of the largest savings organisations in the UK, serving over 24 million customers and managing over A GBP 218 billion in investments. As both a government department and an Executive Agency of the Chancellor of the Exchequer, their heritage spans more than 150 years, tracing back to 1861. The Role The Senior Customer Outcome Champion holds a multifaceted and unique position within the business, requiring analytical data skills, resource planning expertise, and strong leadership and people development capabilities to ensure projects and initiatives are delivered on time. The successful candidate will undertake a diverse and stimulating role at the core of both Retail Business Transformation and customer advocacy. They will embed Consumer Duty methodology, lead the delivery and implementation of tactical customer:centric changes, and foster relationships with new suppliers. A primary responsibility will be ensuring fair outcomes for customers across the company. The role entails supporting the Head of Delivery and Monitoring and the wider Retail Senior Leadership Team (SLT) in executing the 12:month Retail roadmap. Key responsibilities include: * Ensuring consistency in the solutions delivered for customers, adhering to the latest policies, capturing risks, and planning mitigations.* Collaborating closely with other teams customer principles and ensure that experience designs translate into delivery projects and business as usual.* Championing process excellence with a working awareness of User Experience (UX) and Customer Experience (CX) to drive simple, inclusive processes and customer journeys resulting in positive outcomes.* Collaborating closely with other teams within Retail to deliver consistent messages and customer solutions. The role also involves supporting in identifying or delivering elements of remediation work in case of mistakes affecting customers. Behaviours * Communicating and Influencing* Delivering at Pace* Making Effective Decisions* Managing a Quality Service Benefits * Learning and development tailored to your role* An environment with flexible hybrid working options* 9 day fortnight scheme* A culture encouraging inclusion and diversity* A Civil Service pension with an average employer contribution of 27* Generous annual leave : starting at 25 days, increasing to 30 days* Performance related variable pay bonus* Enhanced maternity, paternity, adoption and shared parental leave If you feel you are a suitable candidate and would like to work for this reputable company, then please proceed through the following link to be redirected to their website to complete your application. civilservicejobs.service.gov.uk/csr/index.cgi?SIDcGFnZWNsYXNzPUpvYnMmb3duZXJ0eXBlPWZhaXImcGFnZWFjdGlvbj12aWV3dmFjYnlqb2JsaXN0JnNlYXJjaHNvcnQ9c2NvcmUmc2VhcmNocGFnZT0xJm93bmVyPTUwNzAwMDAmdXNlcnNlYXJjaGNvbnRleHQ9NzYyMDgzMjcmam9ibGlzdF92aWV3X3ZhYz0xOTA1NzIyJnJlcXNpZz0xNzEyNjcyNjY4LTQyMWE4NjBmZWVlNDU2ZmQ2ZjgxYjIxM2Q4YWE0MTgwYTI5MjM0MTE
Industry:
Insurance
Posted:
April 10 on Tip Top Job
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More About this Listing: Senior Customer Outcome Champion
Senior Customer Outcome Champion is a Human Resource Senior Customer Outcome Job located in Westminster LND. Find other listings like Senior Customer Outcome Champion by searching Oodle for Human Resource Senior Customer Outcome Jobs.
Senior Customer Outcome Champion is a Human Resource Senior Customer Outcome Job located in Westminster LND. Find other listings like Senior Customer Outcome Champion by searching Oodle for Human Resource Senior Customer Outcome Jobs.