Service Care Solutions Ltd
This listing was posted on Careers4a.
Repairs Customer Service Advisor
Description:
Job Title: Repairs Call HandlerLocation of the job: Crawley, RH10Contract type: Temp maternity coverWeekly hours: 42.5 hours per weekWorking hours: Monday-FridayStart date: ASAPJob Title: Repairs Call Handler Location of the job: Crawley, RH10 Contract type: Temp maternity cover Weekly hours: 42.5 hours per week Working hours: Monday-Friday Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders residents, colleagues and contractors. You’ll need to be confident using own initiative and have the ability to update systems and follow processes. Responsibilities Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries including accurately diagnosing, scheduling and logging repairs right first time only escalating to specialist teams and contractors when required.Offer a speedy, consistent and professional customer experience across a range of channels voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook.Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures. Person Specification Strong scheduling experienceExperience working in the social housing and/or repairs sectorsExcellent customer service skills If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
April 26 on Careers4a
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More About this Listing: Repairs Customer Service Advisor
Repairs Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Repairs Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Repairs Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Repairs Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.