This listing was posted on The Resumator.
Junior Service Desk Analyst
Location:
Solihull, W Mids
Description:
Be part of something special, join Phoebus. Technology shapes the way we live our lives. How we work, learn, move and communicate, and with our technology expertise and talented individuals, Phoebus has been bringing a new market leading contemporary product to life, coming together to change the way financial systems and mortgage services operate forever. Phoebus’s operations team are growing due to the growth of the business to keep up with the demand. We are seeking a dedicated and skilled Service Desk Analyst to join our IT team. About us Phoebus Software Limited is a market leading provider of flexible, financial systems and services. These augment all aspects of lending and savings servicing capabilities for our clients, which include retail banks, mortgage/lending providers, mortgage administration servicing companies and building societies. It is a fantastic time to join us. Phoebus Software has achieved recognition as the 16 th Best Technology Company to work for in the UK and Top 50 UK Midsized companies through our colleague engagement levels. If you are looking for your next big career adventure, you have come to the right place. Phoebus have an excellent reputation, continuous growth plans, up to date technologies and our people are at the heart of the business, we put an importance on our employee’s well-being. We dedicate ourselves to promoting a happy working environment, we know that it all starts with our people and the rest will follow. Phoebus has also adopted a hybrid working approach as we understand the importance of a healthy work life balance. We are based in the heart of Solihull, just a stone’s throw away from touchwood shopping centre where there are several restaurants that you can take advantage of with your quarterly company paid for quarterly team meals, retail shops and many coffee shops to take a walk to on your lunch break or after work. We also have on-site parking facilities and are a short walk from the train station. The Role This is an exciting time to join Phoebus as the company are experiencing significant growth, in result of that our operations team are recruiting for 3 new additional members to their team. The operations team consists of 27 members so there is a lot of room for growth and progression within this team and we are devoted to progressing and supporting people within their careers. The Junior Service Desk Analysts react to client requests promptly and efficiently, offering assistance and guidance wherever possible. When a first time fix is not possible, the Service Desk will capture sufficient detail to escalate issues if required and audit the types and frequency of inbound service requests for continuous future improvement. The applicant will be working on a variety of system and business-related problems, changes and maintenance, working in a close-knit team. The applicant should have excellent communication skills, be self-motivated, energetic, and can learn rapidly on the job and be able to share knowledge throughout the team. The key responsibilities will include: Act as a single point of contact for phone calls and emails from clients and internal staff regarding IT issues and queries. Receiving, logging and managing calls from clients and internal staff via telephone, email and Jira. Always Maintaining an Asset Database and tracking changes to systems. 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers. Escalate unresolved calls to the appropriate team within agreed Service Levels Log all calls in Jira accurately and with full audit trails. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Publishing support documentation to assist staff with requests for information & provide staff training if required. Active Directory user administration About you We want somebody who is willing to work in a collaborative team-oriented environment, who is a self-motivated individual who has a passion for IT and wants to strive and grow their career within an organisation. Phoebus Perks: Why work with us? If you are passionate about learning and development and have a desire to help others grow and succeed, we encourage you to apply for this exciting opportunity. 🏥 Private Health care scheme including dental, optical, and mental health cover 💪🏼 Wellbeing Choice - £350.00 per annum paid towards wellbeing activities of your choice 🙂 Life assurance scheme at 4x salary 💟 24/7 Employee Assistance Programme 💻 Flexible hybrid working 💰 Contributory Pension Scheme with Scottish Widows 🏝 33 days Holiday, including 8 bank holidays (5 of which are flexible bank holidays) & Holiday purchase scheme up to 5 days. 💰 Discretionary annual salary review & bonus 🚗 Electric car salary sacrifice scheme 🎂 Events & gifts to celebrate Long Service and Birthdays & social events Our Phoebus Values At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture. Our Purpose: ‘To care about our clients, our product, our people and having fun’ Our DONE values are made up of the following and we strive to live our values daily when working with colleagues and clients. Dedicated , Open , No Nonsense , Excellence Phoebus Software Limited is an equal opportunity employer. We commit ourselves to being an inclusive and diverse workplace. Our working culture embraces and celebrates what makes us unique. We would be happy to discuss any reasonable adjustments required during the recruitment process as we would like everybody to have a fair opportunity to succeed in what they do best. Powered by JazzHR
Company:
Phoebus Software
Posted:
March 20 on The Resumator
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More About this Listing: Junior Service Desk Analyst
Junior Service Desk Analyst is a Jobs Analyst Job at Phoebus Software located in Solihull WMD. Find other listings like Junior Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.
Junior Service Desk Analyst is a Jobs Analyst Job at Phoebus Software located in Solihull WMD. Find other listings like Junior Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.