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IT Support Technician
Location:
Birmingham, W Mids
Description:
This is an opportunity to join an established, successful IT Managed Services Provider (MSP) with offices across the UK. Using the latest IT technologies, they provide high:quality 'customer focused' technical support to nationwide customers in the SME sector. They are looking for IT Support Technicians to deliver world class technical expertise and service to their clients. At this company, you will not only be joining an exciting and supportive team of engineers, you will be part of a company that encourages lateral thought, innovative ideas and passion for technology. They are committed to finding great people and helping develop their potential. You must be able to commute to their Birmingham offices. THE IT SUPPORT TECHNICIAN ROLE: : Proactive management of multiple customers IT systems : Provide quality remote support for incidents and requests : Provision and deploy users on multiple platforms (M365/Azure AD/AD etc.) : Management of IT Systems monitoring and automation tools : Responsibility for Backup and Disaster Recovery systems : Support 2nd to 3rd line client IT issues : Provide technical guidance and escalation to existing team members : Support IT solutions for multiple businesses : Document and update Standard Operating Procedures for client IT systems : Manage, schedule and record work using IT ticketing tools (PSA) : Maintain and improve customer service KEY SKILLS and EXPERIENCE: : Experience in business IT support : Up:to:date IT accreditations or Professional IT Certs (e.g. MCSE etc.) : Expertise on Microsoft Server and Desktop operating systems : Ability to support Mac devices : Experience Azure or AWS Cloud platforms : Experience supporting Microsoft 365 : Knowledge of PowerShell and other common scripting languages : Full understanding of DNS, DHCP, AD, Intune and GPO : Good knowledge of networking, including vLan and routing : Experience with Firewalls (Ideally SOPHOS UTM) : Experience supporting Remote Access (e.g. RDS) : Good Knowledge on SharePoint and Teams : Working knowledge of leading AV and Backup software : Good knowledge of Virtualisation (VMware, Hyper:V) : Ability to be professional/friendly over phone/written comms WHY JOIN THIS COMPANY AS IT SUPPORT TECHNICIAN? Their employee's happiness is important to them, and they put a lot of effort into this. The benefits include: : 25 days holiday + public holidays : Flexible working arrangements : Company pension : Funded training scheme : Funded perk scheme Perkbox : Time allowed for personal development : Childcare voucher scheme : Company eye care scheme : Regular staff events : Regular office lunches : Regular review schedule for this role as IT Support Technician, please click apply online and upload an updated copy of your CV. Applicants must currently have the permanent right to work in the UK; visa applications cannot be considered. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Posted:
May 21 on Tip Top Job
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More About this Listing: IT Support Technician
IT Support Technician is a Technology IT Specialist Job located in Birmingham WMD. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.
IT Support Technician is a Technology IT Specialist Job located in Birmingham WMD. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.