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EUC Deskside Support-UK
Location:
Dunton
Description:
PRF No. 1666632 Buy Rate/Salary £30K - £35K per year TP or FTE (If TP please confirm duration) FTE Role EUC Deskside Services Client Ford Motor Company No. of Interview rounds 3 or 4 rounds Detailed JD Attached Primary Skill required Windows & MAC Support Experience required in Primary Skill 5-7 years Work Location Dunton & Occasionally to Stratford site as well Precise Work address Ford Dunton Campus Laindon Link Basildon Essex SS15 6EE Language Preference if any English Job Duties • Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions in a Tech Bar support environment • Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices • Provide operating system and application support to diagnose and resolve unique, non-recurring problems • Reimage systems as required • Identifies potential escalations and proactively alerts management as needed • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified • Recommend and/or performs upgrades on systems • Work with procurement staff to purchase hardware and software • Provide support for mobile devices • Provide primary support to executive users • Ensures inventory management database are complete and accurate • Local travel as needed • Perform other duties as assigned Essential Requirements • A professional demeanor and strong customer service/consulting/training skills • 3+ years IT support experience, ideally in an Tech Bar environment • Experience with troubleshooting/repairing desktop and laptop hardware • Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets • Strong understanding of MAC operating system and troubleshooting skills • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) • Strong Microsoft operating system troubleshooting skills • Strong problem solving and critical thinking skills • Experience performing remote control of PCs • Understanding of networks and telecoms • Strong written and verbal communication skills • Must be self-motivated and the ability to work independently with minimal supervision • Excellent time management skills • Must be detail and process oriented • Must be able to pass a background security check • Valid driver’s license and reliable transportation What will make a candidate stand out • Experience with ticketing systems (BMC, Remedy etc.) • Experience supporting executives • Experience with MAC & iOS • Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP • Video conferencing knowledge • SCCM experience
Industry:
Automotive
Posted:
January 16 on iSmartRecruit
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More About this Listing: EUC Deskside Support-UK
EUC Deskside Support-UK is a Construction Euc Deskside Support-UK Job located in United Kingdom. Find other listings like EUC Deskside Support-UK by searching Oodle for Construction Euc Deskside Support-UK Jobs.
EUC Deskside Support-UK is a Construction Euc Deskside Support-UK Job located in United Kingdom. Find other listings like EUC Deskside Support-UK by searching Oodle for Construction Euc Deskside Support-UK Jobs.