CPI Selection
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Customer Support Specialist
Description:
Calling all Pet Lovers, do you like helping customer and have a passion for Cats, Dogs and HorsesJob Title: Customer Retension Specialist Permanent Start date - Monday 5th February 2024Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING OR REMOTE WORKING 1 x day in the office - the rest from home once training has completedSalary: £23,700 - £25,200 per annum depending on experience9-5pm - 10am-6pm Monday - Friday The Business:Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.The RoleTo respond appropriately to all customer enquiries Main Responsibilities & Duties:• Handle all rentention and renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies • Outbound calling including but not limited to rentnetion and renewal, bredders, requesting information for claims and underwriting of new policy applications.• Objection handling, policy cancellations, premium increases and claims decisions.• Answer all customer incoming calls efficiently and professionally at all times• Escalation point for complex queries and carry out investigations to find the satisfactory resolution Key Skills & Attributes:• Effective questioning and listening skills.• Good organisational and interpersonal skills.• Ability to work under pressure and to tight deadlines.• Computer literate MS Office with keyboard skills.• Precise comprehension and ability to communicate clearly in both verbal and written form.• Ability to work to agreed performance targets.• Ability to work independently and as part of a team To apply please contact Kylie Ross 07966 XXXXXX or email - XXXX@cpi-selection.co.uk for a informal chat
Company:
CPI Selection
Posted:
May 10 on Careers4a
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More About this Listing: Customer Support Specialist
Customer Support Specialist is a Customer Service Customer Support Specialist, Support Worker Job at CPI Selection located in United Kingdom. Find other listings like Customer Support Specialist by searching Oodle for Customer Service Customer Support Specialist, Support Worker Jobs.
Customer Support Specialist is a Customer Service Customer Support Specialist, Support Worker Job at CPI Selection located in United Kingdom. Find other listings like Customer Support Specialist by searching Oodle for Customer Service Customer Support Specialist, Support Worker Jobs.