Service Care Solutions Ltd
This listing was posted on Careers4a.
Customer Service Advisor
Description:
Job Title: Customer Service Advisor Locations: Hammersmith and Fulham Contract Type: Temp – Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £21.Job Title: Customer Service Advisor Locations: Hammersmith and Fulham Contract Type: Temp – Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £21.12 Umbrella p/hYou will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered. The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.Job Role – Act as the first point of contact for resident inquiries regarding rent income, demonstrating empathy and professionalism across all communication channels including telephone inbound and outbound, web, email, face-to-face, SMS, and written correspondence.Assist residents in understanding their rent arrears situation, identifying potential financial hardship, and advising on suitable avenues of support to maximise their income.Play a pivotal role in supporting residents to maintain their tenancies by providing guidance and assistance tailored to their individual circumstances.Utilise a dedicated platform to update the Department of Work and Pensions regarding changes in rent charges in accordance with published timescales.Maximise successful first-time contacts from residents while providing personalised guidance based on individual circumstances, ensuring effective signposting to relevant support services. Suitable Candidates experience: – Experience on working within a customer focused role.Experience of responding, handling and resolving challenging customer queries.Experience in customer service soft skills including empathy and taking ownership. If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
April 18 on Careers4a
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.