Service Care Solutions Ltd
This listing was posted on Careers4a.
Customer Relations Officer CEX Office LBS-08
Description:
Job Title: Customer Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Southwark Days: Mon – FriService Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark.Job Title: Customer Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Southwark Days: Mon – FriService Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark. You will be responsible for providing high quality and efficient support to the Chief Executive Officer, in particular, with the management of resident enquiries and casework.Job Role – Serve as the resident-facing Customer Relations Officer on behalf of the Chief Executive, ensuring their needs are met and managed efficiently.Receive and triage resident's correspondence, telephone inquiries, and emails, providing timely responses and logging cases on the Member's Enquiries system.Liaise with various departments and external agencies to triage problems and provide comprehensive responses to residents.Ensure all cases are handled with sensitivity and confidentiality, adhering to GDPR principles, and maintain accurate records of all Chief Executive casework.Implement and maintain administrative systems, including links to casework and complaints systems, to maximise the effectiveness of the Chief Executive Office.Develop strong relationships with corporate management teams, senior officers, members, and strategic partners on behalf of the Chief Executive.Record minutes of meetings as required, communicate action items clearly, and manage updates of action plans using Microsoft tools such as PowerPoint and Word.Participate in multi-disciplinary projects as required, providing regular feedback on progress. Ideal Candidate: Microsoft ProficientAbility to organise and prioritise own workload If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
April 15 on Careers4a
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More About this Listing: Customer Relations Officer CEX Office LBS-08
Customer Relations Officer CEX Office LBS-08 is a Clerical Office Administrator Job at Service Care Solutions located in United Kingdom. Find other listings like Customer Relations Officer CEX Office LBS-08 by searching Oodle for Clerical Office Administrator Jobs.
Customer Relations Officer CEX Office LBS-08 is a Clerical Office Administrator Job at Service Care Solutions located in United Kingdom. Find other listings like Customer Relations Officer CEX Office LBS-08 by searching Oodle for Clerical Office Administrator Jobs.