context recruitment
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2nd Line Engineer
Description:
2nd Line Engineer – Birmingham with ocassional travel Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting end-users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.2nd Line Engineer – Birmingham with ocassional travel Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting end-users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable people dealing with tickets escalated from 1st line, with the support of a 3rd line Infrastructure team as an escalation point. Core responsibilities:• Provide technical IT support – both remotely and physically• Support projects as required, such as a current laptop build and deployment project• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly• Receive and manage calls from internal staff via telephone, email and web portal when required• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Skills required:• Previous experience working in a 2nd line role or higher• Experience supporting Microsoft Windows Server based Infrastructure• Experience with Windows 10, Office 365, Active Directory• Basic networking knowledge DHCP, DNS, TCP/IP• Printer management and support• Setup and administration of endpoints laptops, desktops, mobile phones, tablets• Mobile Device Management MDM tools• ITIL knowledge of Incident Management, Change Management etc• Citrix experience desirable, but not essential basic level – shutting down sessions, assigning users etc• Possess a positive can-do attitude and be able to communicate with users of all different technical levels Up to £36,000 PA for the right person plus some excellent benefits flexible working, industry leading pension scheme etc..Please note you will be required to be a part of a 24/7 on-call rota.
Company:
Context Recruitment
Posted:
April 2 on Careers4a
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More About this Listing: 2nd Line Engineer
2nd Line Engineer is a Engineering Engineer Job at Context Recruitment located in United Kingdom. Find other listings like 2nd Line Engineer by searching Oodle for Engineering Engineer Jobs.
2nd Line Engineer is a Engineering Engineer Job at Context Recruitment located in United Kingdom. Find other listings like 2nd Line Engineer by searching Oodle for Engineering Engineer Jobs.