This listing was posted on The Resumator.
2nd Line IT Support Desk Technician
Location:
Linford Wood, Bucks
Description:
About The Role Aztech IT has grown from strength-to-strength since 2006 and we were recently recognised in Britains Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment. We are seeking a customer focused, experienced 2nd line level IT Support Desk Technician, that has a minimum of two years 2nd line IT support experience, supporting external clients at an IT Managed Service Provider (MSP) on a busy helpdesk / IT support desk. You will be a part of the Service Delivery Team and based at our Milton Keynes office. The successful 2nd Line IT Support Desk Technician will have previous experience working for an IT MSP where you have troubleshooting clients technical issues with Azure, O365, Windows 10, Active Directory, and any additional Microsoft technologies. You will also be expected to be able to follow the process of using a ticketing systems (we use ConnectWise here at Aztech IT). Working as part of our first response team you will ensure that our customers receive an excellent and consistent customer service experience. It is essential to have a passion for technology and provide outstanding customer service. Responsibilities Acting as the first point of contact for technical service requests for external clients, and managing escalations from 1st Line IT Support Technicians. Logging and maintaining support issues detail throughout a service ticket lifecycle using ConnectWise Responding appropriately to more complex problems through escalation Prioritisation and management of workload to ensure client SLAs are met. Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s Delivering against our KPI’s Identifying opportunities for improvement both technically and in processes Skills / Attributes Required Minimum of 2-years experience supporting external clients at an IT MSP.as a 2nd Line IT Support Technician Previous experience of working with a ticketing systems managing your own time entries / timesheet. Able to deliver and troubleshoot complex technical solutions Strong communication and documentation skills Good time management and prioritisation skills Good Technical Knowledge Office 365 Azure Windows Server Active Directory Windows 10 PC & Server hardware Desirable technical knowledge ConnectWise Hypervisor / VMware vSphere SharePoint OSx Operating Systems Firewalls Networking Desirable Qualifications / Certifications AZ-104 Microsoft 365 Certified: Fundamentals CCNA Package Details Annual salary up to £35k pa, depending on experience and accreditations 24 Days Holiday Increasing with long-service The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role. Based full-time in Linford Wood, Milton Keynes. Employee and Office Benefits Excellent training/development opportunities – The Aztech Academy Perkbox - Hundreds of different perks delivered to your mailbox weekly. Paid for Company nights out. AXA Health Cash Plan Exam Bonuses To apply for this role, you must be eligible to work in the UK and have working rights in place at application stage. Aztech IT cannot sponsor visas. Powered by JazzHR
Company:
Aztech IT Solutions
Posted:
November 12 on The Resumator
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More About this Listing: 2nd Line IT Support Desk Technician
2nd Line IT Support Desk Technician is a Technology IT Specialist Job at Aztech IT Solutions located in Linford Wood BKM. Find other listings like 2nd Line IT Support Desk Technician by searching Oodle for Technology IT Specialist Jobs.
2nd Line IT Support Desk Technician is a Technology IT Specialist Job at Aztech IT Solutions located in Linford Wood BKM. Find other listings like 2nd Line IT Support Desk Technician by searching Oodle for Technology IT Specialist Jobs.