This listing was posted on Manatal ATS.
Client Service Associate
Location:
London, Gt Lon
Description:
About EXANTE EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles: We believe that freedom is an inherited right We are catalysts We defend privacy We cater to our customers to an unprecedented degree As a Financial company, we know our investment priorities. We invest in our people.Join us in creating a new standard for wealth management: https://exantecareers.com About the Role Reporting line: Head of Client ServicesLocation: UKWorksite: Remote Responsibilities Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach Liaise with internal teams to find solutions to more complex inquiries Navigate inquiries to the relevant departments when necessary Maintain a sound knowledge of our product and industry Maintain a positive image of our company Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation Regularly communicate feedback and suggestions with your line manager Requirements Financial markets and industry knowledge Previous experience with tools like Intercom, Zendesk, Atlassian Previous experience in a brokerage/investment company Fluency in written and spoken English at a professional level Strong client-focus service skills Understanding of basic technical principles Excellent communication skills, both written and verbal Strong organizational skills and attention to detail Comfortable working in a fast-paced environment Ability to multitask effectively Comfortable with working shifts Benefits Competitive salary & performance-based bonus programs Corporate benefits (choose your preferred options) Truly inspiring culture, pleasant and informal work environment Ongoing education & training programs Opportunity to network and connect in the Corporate Events Global career opportunities *Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.
Company:
Exante
Posted:
September 28 on Manatal ATS
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Manatal ATS
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Client Service Associate
Client Service Associate is a Jobs Client Administrator Job at Exante located in London LND. Find other listings like Client Service Associate by searching Oodle for Jobs Client Administrator Jobs.
Client Service Associate is a Jobs Client Administrator Job at Exante located in London LND. Find other listings like Client Service Associate by searching Oodle for Jobs Client Administrator Jobs.