This listing was posted on Manatal ATS.
Remote Itinerary Specialist
Location:
Glasgow, Glasgow
Description:
We are seeking a highly organized and customer-oriented Remote Itinerary Specialist to oversee and manage the reservation process for our clients. This remote, entry level role is pivotal in ensuring a seamless booking experience while maintaining high standards of customer service and operational efficiency.Key Responsibilities: Manage Bookings : Oversee the booking process, including reservations, scheduling, and client communications. Customer Service : Provide exceptional customer service by addressing inquiries, resolving issues, and handling special requests promptly and professionally. Client Relationships : Build and maintain strong relationships with customers, ensuring repeat business and customer loyalty. Handle Cancellations/Amendments : Manage booking changes, cancellations, and refunds, ensuring customers are informed and all updates are accurately recorded. Provide Recommendations : Offer clients personalized advice, including destination suggestions, accommodation options, and transportation arrangements based on their preferences, budget, and needs. Stay Updated on Conditions : Monitor global advisories, restrictions, and safety concerns, informing customers about potential risks or disruptions. Offer Guidance : Advise clients on visa requirements, documentation, health precautions, and necessary vaccinations depending on destination. Planning : Assist customers in creating detailed itineraries, incorporating must-see attractions, activities, and dining recommendations. Cultural Insights and Tips : Provide destination-specific cultural tips, local customs, and etiquette to ensure customers have a smooth and enjoyable experience abroad.Requirements: Experience : Proven experience in a customer service, booking, or scheduling role. Experience in hospitality, customer service, or events is a plus but not required. Entry-level position and training provided. Communication Skills : Excellent verbal and written communication skills, with the ability to interact professionally with clients. Organizational Skills : Strong attention to detail and ability to manage multiple tasks and priorities simultaneously. Problem-Solving : Capable of resolving customer issues efficiently and effectively while maintaining a high level of customer satisfaction. Technical Skills : Proficient in booking software, CRM systems, and Microsoft Office Suite. Time Management : Ability to work under pressure and meet deadlines.
Company:
An Epic Adventure
Posted:
September 19 on Manatal ATS
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More About this Listing: Remote Itinerary Specialist
Remote Itinerary Specialist is a Other Jobs Remote Itinerary Specialist Job at An Epic Adventure located in Glasgow GLG. Find other listings like Remote Itinerary Specialist by searching Oodle for Other Jobs Remote Itinerary Specialist Jobs.
Remote Itinerary Specialist is a Other Jobs Remote Itinerary Specialist Job at An Epic Adventure located in Glasgow GLG. Find other listings like Remote Itinerary Specialist by searching Oodle for Other Jobs Remote Itinerary Specialist Jobs.