Supertemps Limited
This listing was posted on Careers4a.
Call Centre Advisor
Description:
Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in. In this Customer / Call Centre Advisor role, you will be: Making outbound telephone courtesy calls reminding customers of their appointments, cancelling and rescheduling other appointments, as well as receiving inbound telephone and email queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriateAdministration duties including emails, data inputting and typingOther additional duties to support priorities of the centre We would love to hear from you if you have the following: Experience working in a customer focused environment Strong IT and admin skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Strong attention to detail and accuracy What's on Offer Temporary position for initially 12 weeks - potential of extension and ability to apply for any permanent opportunities that ariseFull time hours - however part time hours may be on offer for the right personWorking hours are typically Monday to Friday - but flexibility would be appreciated to cover shift patterns and Saturdays which are a 4 week rotationBased in modern offices in the centre of Llandudno which is accessible using public transportStarting on an hourly rate of £11.44 Benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.If this role sounds like the perfect role for you, please get in touch and apply today
Company:
Supertemps
Posted:
September 2 on Careers4a
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More About this Listing: Call Centre Advisor
Call Centre Advisor is a Customer Service Call Center Representative Job at Supertemps located in United Kingdom. Find other listings like Call Centre Advisor by searching Oodle for Customer Service Call Center Representative Jobs.
Call Centre Advisor is a Customer Service Call Center Representative Job at Supertemps located in United Kingdom. Find other listings like Call Centre Advisor by searching Oodle for Customer Service Call Center Representative Jobs.