This listing was posted on Tip Top Job.
Infrastructure Support Engineer
Location:
Newcastle upon Tyne, Tyne & Wear
Description:
Job Title: Infrastructure Support Engineer Location: Newcastle Upon Tyne (Office Based) Salary: Up to 40k Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the UKs Top 50 Best Large Companies and one of the Top 15 Technology Companies to work for. In addition, we have been awarded a 2:star accreditation for Outstanding employee engagement. Heres why; * Our open and honest culture where feedback is taken on:board and acted upon * The monthly wellbeing check:ins we complete with all staff and the support provided off the back of those where needed * Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first TSG Festival in 2021, Team TSGs feedback was so positive that we have decided to make it a yearly event * Two paid CSR days per annum that you can use towards giving something back * Our charity fundraising : TSG have raised over GBP20,000 in the last 2 years * Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business * Flexible working policy * Relaxed dress policy * Excellent progression opportunities, training and support, including recognised qualifications The Role: As an Infrastructure Support Engineer, you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Knowledge, Skills and Experience; Essential: * Full UK, clean driving licence * An excellent knowledge of a server and networked environment * Virtualisation experience * Strong desktop support experience * Understanding of Firewall, anti:virus and other security technologies * Experience with Microsoft Exchange and Office 365 * Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. * Confident and capable of managing small Azure projects from project kick:off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. * A good understanding of firewall technologies * Excellent problem solving and analytical skills with a confident pro:active approach to work Desirable: * A minimum of 3 years server and 5 years desktop experience is desirable * Experience working with Cloud based backup solutions * A good understanding of on:premise Backup technologies * Routing and Switching * Enterprise Anti:Virus software, e.g. Sophos, Microsoft Defender. * Knowledge on storage (SAN, NAS etc) Benefits;
Posted:
July 3 on Tip Top Job
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More About this Listing: Infrastructure Support Engineer
Infrastructure Support Engineer is a Engineering Engineer Job located in Newcastle upon Tyne TWR. Find other listings like Infrastructure Support Engineer by searching Oodle for Engineering Engineer Jobs.
Infrastructure Support Engineer is a Engineering Engineer Job located in Newcastle upon Tyne TWR. Find other listings like Infrastructure Support Engineer by searching Oodle for Engineering Engineer Jobs.