This listing was posted on The Resumator.
NOC Technical Lead
Location:
Milton Keynes, Bucks
Description:
About the Role Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.We are seeking an experienced and dedicated NOC Technical Lead to focus on developing our NOC tools and serving as a senior resource and escalation point for the NOC team.The successful candidate will be responsible for configuring and managing systems for alerting, monitoring, and patching, as well as leading the technical aspects of NOC operations.The ideal candidate will come from an IT MSP or NOC function that supports external clients, and 2-3 years experience working within a NOC environment. Key Responsibilities NOC Tool Development and Management: Design, implement, and optimise NOC tools for effective alerting, monitoring, and patching. Evaluate and integrate new technologies to enhance NOC capabilities. Develop and maintain dashboards and reporting tools for monitoring system performance and health. Technical Leadership and Escalation: Serve as a senior technical resource and escalation point for complex NOC issues. Provide guidance and technical expertise to the NOC team. Lead root cause analysis for recurring incidents and implement solutions to prevent future occurrences. System Configuration and Monitoring: Configure systems for effective alerting and monitoring of client networks. Implement and manage patching schedules and procedures to ensure systems are up-to-date and secure. Ensure the reliability and efficiency of monitoring systems. Resource Management and Mentorship: Mentor and support NOC team members, ensuring they have the necessary skills and knowledge. Conduct performance reviews and provide feedback to team members. Assist in managing and allocating NOC resources to ensure optimal coverage and efficiency. Client Communication and Support: Act as a point of contact for clients regarding NOC-related technical issues and updates. Provide regular status reports and updates to clients on system performance and incidents. Ensure high levels of client satisfaction through effective communication and problem resolution. Key Skills / Attributes Minimum of 2-3 years of experience in network operations, with at least 2 years in a senior technical or lead role. Strong understanding of network infrastructure, protocols, and technologies. Experience with monitoring and alerting tools e.g. Connectwise Nagios, Zabbix, SolarWinds. Knowledge of patch management processes and tools. Excellent problem-solving and analytical skills. Strong leadership and mentorship abilities. Desirable Skills / Certifications Experience with cloud environments and tools (e.g., AWS, Azure). Knowledge of cybersecurity best practices and tools. Relevant certifications (e.g., CCNA, CCNP, ITIL). Package Details Salary is dependant on experience and accreditations 24 Days Holiday Increasing with 2 & 3 years service plus 1 day off for your birthday each year The hours of work are 37.5 per week. Based out of our Milton Keynes Office . Employee and Office Benefits Excellent training / development opportunities via The Aztech Academy. Paid technical training portal and exam bonus - Udemy Perkbox - Hundreds of different perks delivered to your mailbox weekly Paid for company nights out Health cash plan - This includes 40% off Nuffield Gyms. To apply for this role, you must be eligible to work in the UK and have working rights in place at application stage. Powered by JazzHR
Company:
Aztech IT Solutions
Posted:
July 2 on The Resumator
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NOC Technical Lead is a Jobs Noc Technical Lead Job at Aztech IT Solutions located in Milton Keynes BKM. Find other listings like NOC Technical Lead by searching Oodle for Jobs Noc Technical Lead Jobs.
NOC Technical Lead is a Jobs Noc Technical Lead Job at Aztech IT Solutions located in Milton Keynes BKM. Find other listings like NOC Technical Lead by searching Oodle for Jobs Noc Technical Lead Jobs.