This listing was posted on Manatal ATS.
Provisioning Coordinator - Number Porting
Location:
Bolton, Gt Man
Description:
As a Porting Administrator, you will play a crucial role in our business by managing the porting of customer services to our platform. This position involves daily interactions with customers to validate their data and ensure all necessary information is gathered to initiate service ports. You will coordinate with third-party suppliers to schedule service transfers, keeping both customers and internal stakeholders informed throughout the process. Post-transfer, you will conduct technical tests to confirm successful service ports, address any issues, and maintain communication with customers. Key Responsibilities: Your responsibilities will include, but are not limited to: Communicating with customers to collect numbering/address details and Letter of Authority (LOA). Submitting Pre-Port Order Validations (POV) requests and sharing outcomes. Placing Number Porting requests with suppliers via web portals and email. Following up with suppliers for updates on POV and Number Porting requests. Addressing and challenging incorrect port rejections. Resolving issues related to failed number migrations and managing related problems such as address matching. Advising other teams on the status of number migrations. Preparing numbers for company and site for the accepted porting date. Activating customer number migrations. Providing status updates to sales, engineering, and project teams on migrations. Informing engineers about activation of migrations. Providing daily updates to the billing team regarding number charges. Compiling monthly reports on number migrations. Answering general numbering and porting queries. Performing other duties as necessary within the role. Qualifications and Experience: The ideal candidate will have: Experience in Number Porting Previous experience in telecommunications/support Strong customer focus Customer service experience Proficiency in responding to customer emails with excellent written communication skills and attention to detail. Excellent influencing and interpersonal skills, capable of communicating at all levels. Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel). Ability to prioritize and manage multiple tasks while serving as a resource for team members. Capability to complete complex tasks and projects quickly, responding with urgency to situations requiring a quick turnaround. Flexibility and commitment to meet business needs. Strong organizational skills, time management, and attention to detail. Eagerness to learn, develop, and go the extra mile. Reliability and approachability.
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More About this Listing: Provisioning Coordinator - Number Porting
Provisioning Coordinator - Number Porting is a Jobs Provisioning Coordinator Job at The PSS Group located in Bolton MAN. Find other listings like Provisioning Coordinator - Number Porting by searching Oodle for Jobs Provisioning Coordinator Jobs.
Provisioning Coordinator - Number Porting is a Jobs Provisioning Coordinator Job at The PSS Group located in Bolton MAN. Find other listings like Provisioning Coordinator - Number Porting by searching Oodle for Jobs Provisioning Coordinator Jobs.