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CSA - Portsmouth
Location:
Portsmouth, Hants
Description:
Purpose of the role Our client provides repair services to Insurance and Retail customers. You will be the first point of contact for all our customers, as well as building and maintaining relationships with our Insurance Customers. Ensuring new claims are correctly and promptly allocated to the most suitable of our repair centres. To provide support to the Customer Service Advisor role at our repair centres. Key tasks Loading of new claims onto our Bodyshop management system, making sure all information is correct and present before allocation to a repair centre Make initial and confident contact with our customers Effectively communicating the correct information to each of our repair centres so they can process the claim Communicating with the Insurer Customer where needed Being a key point of contact for our Insurer Customers Handling correspondence received Managing queries and seeking input from the repair centre as needed Provide remote support to the repair centres Key objectives To ensure the customer journey is of the highest standard. Ensuring each claim is dealt with, within the service levels agreed with our Insurer Customers. Making sure that each claim is set up with all the required information to assist with smooth progression.
Company:
Challender Recruitment
Posted:
June 29 on Manatal ATS
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More About this Listing: CSA - Portsmouth
CSA - Portsmouth is a Jobs Csa - Portsmouth Job at Challender Recruitment located in Portsmouth HAM. Find other listings like CSA - Portsmouth by searching Oodle for Jobs Csa - Portsmouth Jobs.
CSA - Portsmouth is a Jobs Csa - Portsmouth Job at Challender Recruitment located in Portsmouth HAM. Find other listings like CSA - Portsmouth by searching Oodle for Jobs Csa - Portsmouth Jobs.