Service Care Solutions Ltd
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Homelessness Team Leader
Description:
Homelessness Team Leader Liverpool, Merseyside Temporary Full Time - HybridWe are seeking an experienced and knowledgeable Homelessness Team Leader to join a team in Liverpool as an Out of Hours Homelessness Team leader, on a full-time temporary basis with an initial period of 3 months.Homelessness Team Leader Liverpool, Merseyside Temporary Full Time - HybridWe are seeking an experienced and knowledgeable Homelessness Team Leader to join a team in Liverpool as an Out of Hours Homelessness Team leader, on a full-time temporary basis with an initial period of 3 months. The postholder will lead the team to successfully prevent and relieve homelessness, and ensure our statutory functions are carried out effectively in accordance with the legislation, as well as ensure the delivery of excellent customer service across operational housing advice and homelessness functions. Requirements Extensive experience working in a similar role within Housing Management, including homelessness and housing advicePrevious experience of staff management or supervisionDetailed knowledge of housing law and practiceKnowledge of welfare reform and changes within the benefits systemExcellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible mannerExcellent organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlinesHardworking, self starter and willing to go the extra mile Role Expectations To have managerial responsibility within the Housing Options team, to include day to day supervision for designated staffTo provide first contact resolutions to customers, maintaining the highest standard of customer service at all timesManage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service deliveryTo be responsible for a teams performance by monitoring individuals and evaluating their skills and development areasDuring out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved and urgent contacts / work is allocatedEffective deployment of resources, to ensure that optimum performance is achievedhandle all customer complaints verbal & written to the appropriate resolution, within the agreed timescalesTo ensure a high standard of conduct and leadership by being a role model, setting the example for others to follow.Develop effective relationships with key partners including other officers, agencies, and contractorsMaintain records and documents needed for any Court action. Attend Court hearings where necessary If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
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More About this Listing: Homelessness Team Leader
Homelessness Team Leader is a Executive Manager Job at Service Care Solutions located in United Kingdom. Find other listings like Homelessness Team Leader by searching Oodle for Executive Manager Jobs.
Homelessness Team Leader is a Executive Manager Job at Service Care Solutions located in United Kingdom. Find other listings like Homelessness Team Leader by searching Oodle for Executive Manager Jobs.