This listing was posted on Equest.
Customer Service Apprentice
Location:
Newcastle upon Tyne, Tyne & Wear
Description:
Customer Service Apprenticeship (Level 2) within Sales One Strawberry Lane, Newcastle Full time (37.5hpw) 24-month duration (with career progression opportunities available) Salary £8.60 to £11.44 per hour, depending on age (this is reflective of NMW). Plus, you’ll achieve an accredited professional qualification (which we pay for and give you time to study towards – how awesome!) Home, a place where you belong Have you always wanted to develop a career in customer service and to gain the skills that can ensure customer have a great experience? Do you enjoy interacting with lots of different people, following processes and solving problems? Then read on… We have the perfect job for you as one of our Customer Service Apprentices, part of the Sales team at Home Group! Typical day as a Customer Service Apprentice * Supporting the team that design, develop and deliver new homes to the market for sale across the county. * As we have a number of regional sales teams, you’ll have the chance to work across a wide variety of areas, gaining fantastic breadth of knowledge and practical experience. * You’ll report into one of our experienced Sales Manager and also have a mentor from within the team, someone who does a similar role, who will offer additional guidance and support. We’ll make sure you’ve developed a wide range of skills across the entire sales lifecycle in no time! * Work with an expert apprenticeship delivery partner to attend all learning and achieve a industry recognised qualification. * You will be supported by an experienced tutor as well as your own team who will make sure you have access to the learning materials and practical experience to make a success of your apprenticeship and achieve your qualification. Do you fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer! You bring * Ideally you will hold GCSEs in English and maths, but don’t worry if not, you will complete these as part of your apprenticeship learning. * Or you could have a minimum of two years of related experience. * You’re going to really impress us if you’re proactive, professional, and eager to gain new skills in a customer service and sales environment. * You’ll be a top communicator, persuasive, driven and able to work on your own initiative. * We’re a high-tech organisation so we need you to have good IT skills. * A genuine interest in learning and personal and professional development – this is a learning role after all! Our team You’ll join Alison and our Sales team, we’re super passionate about what we do! We’re really proud of our new homes in the North East and strive to provide excellent customer service. We’re a supportive bunch and like to socialise out of work and make work a fun place to be. We have apprentice graduates in the team who will happily offer their insight into how to make a success of your apprenticeship as you follow in their footsteps. Job details * We typically work Monday to Friday 9am-5pm but flexibility is important to as we understand the importance of work life balance (we’re open to agreeing a work pattern with you) * This is a hybrid role which means you’ll work from our head office location one day per week and from one of our onsite locations the rest of the week. * As you settle into the role you’ll begin to manage your own diary, so if you need to nip out to walk the dog or do the school run, we’re ok with that! * As this is an apprenticeship, 20% of your in work time will be spent engaging in relevant learning activities. This includes meeting with your allocated tutor once per month via Teams to receive instruction and guidance. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What’s in it for you? * 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! * Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more. * Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike or car? Save money with us. * Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. * We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! * Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website. * You’ll also get an NUS Student Discount Card, paid for by us to help you access even more savings. Find out more Click APPLY NOW to see our Customer Service Apprentice Job Description , find out about us and for help to apply. We’ve also got this brilliant Apprentice video that shows you what it’s like to work here. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at XXXX@homegroup.org.uk
Company:
Home Group
Posted:
June 27 on Equest
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More About this Listing: Customer Service Apprentice
Customer Service Apprentice is a Customer Service Customer Service Representative Job at Home Group located in Newcastle upon Tyne TWR. Find other listings like Customer Service Apprentice by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Apprentice is a Customer Service Customer Service Representative Job at Home Group located in Newcastle upon Tyne TWR. Find other listings like Customer Service Apprentice by searching Oodle for Customer Service Customer Service Representative Jobs.