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Customer Operations Team Manager
Location:
Sheffield, S Yorks
Description:
Customer Operations Team Manager Sheffield, South Yorkshire, United Kingdom (hybrid working available post probation) Salary: up to £35,000 UniHomes has a brilliant opportunity for a driven and experienced leader to join our growing Customer Operations team in Sheffield. As our Customer Operations Team Manager, you'll share our commitment to making a positive impact on students' lives by leading our team dedicated to ensuring a smooth and hassle-free experience with essential services like Energy, Water, TV Licensing, and Broadband for our customers.You’ll report to the Director of Operations and act as line manager to the Customer Operations team. Key responsibilities: Leading, coaching, and developing your team to achieve their full potential in a positive and supportive work environment. Managing team performance through clear targets, effective training, and performance reviews. Overseeing the efficient and accurate ordering of Energy, Water, TV Licensing and Broadband services for our student customers. Implementing and maintaining robust processes to ensure accuracy, efficiency, and adherence to compliance regulations. Identifying and troubleshooting operational issues, implementing solutions to streamline processes. Monitoring and analysis of key performance metrics (KPIs) to identify areas for improvement. Liaising effectively with internal departments and external suppliers to ensure smooth service delivery. Managing supplier relationships on a day-to-day basis. Contributing to the development and implementation of operational strategies to enhance efficiency and customer satisfaction. Skills and experience: Proven experience in a similar team leadership role within the Energy, Broadband or related sector (essential). Strong understanding of back-office operations and service ordering processes. Excellent leadership, communication, and interpersonal skills. Ability to motivate, coach and develop team members. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with relevant industry software would be a plus. About us: UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024.Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited LivingWage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding. Powered by JazzHR
Company:
Unihomes
Posted:
June 27 on The Resumator
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More About this Listing: Customer Operations Team Manager
Customer Operations Team Manager is a Executive Manager Job at Unihomes located in Sheffield SYK. Find other listings like Customer Operations Team Manager by searching Oodle for Executive Manager Jobs.
Customer Operations Team Manager is a Executive Manager Job at Unihomes located in Sheffield SYK. Find other listings like Customer Operations Team Manager by searching Oodle for Executive Manager Jobs.