This listing was posted on Tip Top Job.
Service Manager
Location:
Bristol, Bristol
Description:
Service Manager Location: Bristol GBP 35,000 : GBP 40,000 DOE Monday : Friday : DAYS My client, a Specialist Industrial Door Engineering Company, is looking for an experienced Service Manager to join their team. The main responsibilities of theService Manager will include To directly oversee and manage the delivery of service to our customers, through a team including a service planner and engineers.To ensure effective coordination of a team of engineers, ensuring a focus on the key areas of safety, customer satisfaction productivity and efficiency.To act as a point of escalation for both customers and the team including a service planner and engineers.Support and where needed provide cover for the service planner.Ensure adherence to all required safety standardsIn conjunction with the service planner day to day management and coordination of a team of mobile engineers, focusing on productivity and efficiency.Acting as the first point of escalation for field based mobile engineer team.Work alongside General Manager to assess existing skillsets, and produce training plans and skill gap analysis to strengthen knowledge base.Proactively work with existing customers to quickly resolve queries via email, phone calls : responding professionally and promptly to secure suitable commercial/engineering requirements.Support with planning of service attendances, focusing on the commercial aspects of engineer utilisation, ensuring maximum efficiencies are achieved/maintained. Maintain Engineer contact via regular phone/email communication.Take ownership of vehicle fleet resources, working to develop smarter van stocks whilst ensuring equipment carried on engineer vehicles is well maintained and appropriate for contracted services.Check and monitor Job sheets/Timesheets by implementing periodic reviews of Operations Monitor : discussing variances and raising efficiency potentials to senior management.Maintain and develop relationships with supply chain partners, focusing on operational coordination : ensuring collections/deliveries are to maximum company benefit.Proactively plan larger projects, focusing on sequencing and timings to ensure prompt and smooth execution of repair and new installation works. Authorise overtime in conjunction with the General Manager : monitoring records for trends and improvement potential.Monitor engineer holidays and sickness, ensuring planned work is accommodated by workforce.Work alongside General Manager to set SMART SLA's for the Door business, factoring regional workforces and engineering competence.Analyse key operational information; contribute to production of meaningful and impactful KPI's.To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability. The Successful Service Manager will have the following attributes A keen eye on customer satisfactionCommitted to a safety first cultureProcess driven with a focus on detail.Strong interpersonal skills and ability to network and build internal relationships.Motivational and communication skills.Technically minded; ability to understand engineering principles and concepts If you are interested in thisService Manager role, please submit an up to date CV through this advert or call Anja at Kemp Recruitment. INDAT
Posted:
June 26 on Tip Top Job
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Tip Top Job
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Service Manager
Service Manager is a Human Resource Service Manager Job located in Bristol BST. Find other listings like Service Manager by searching Oodle for Human Resource Service Manager Jobs.
Service Manager is a Human Resource Service Manager Job located in Bristol BST. Find other listings like Service Manager by searching Oodle for Human Resource Service Manager Jobs.