Service Care Solutions Ltd
This listing was posted on Careers4a.
Repairs Customer Service Manager
Description:
We are looking for a Repairs Customer Service Manager to join our clients team and help drive their team. This role will also involve monitoring and evaluating the team's performance, recommending areas for improvement, and coaching and supporting staff to develop. As the Repairs Customer Service Manager, the successful candidate will lead the housing resolution customer support team, provide operational leadership of the Customer Service Team.Job Title: Repairs Customer Service Manager Locations: London EN1Contract Type: Temp ongoingWork Pattern: Full time 35 hoursWe are looking for a Repairs Customer Service Manager to join our clients team and help drive their team. This role will also involve monitoring and evaluating the team's performance, recommending areas for improvement, and coaching and supporting staff to develop. As the Repairs Customer Service Manager, the successful candidate will lead the housing resolution customer support team, provide operational leadership of the Customer Service Team, and develop the online and digital offer for repairs. The role involves embedding a customer-focused approach to continuous service improvement, responding creatively to the needs and aspirations of residents, and reviewing customer feedback and complaints regularly to improve the service.Job Role – Lead, manage and motivate the team to deliver high performanceEnsure that corporate/departmental people practices are understood and implemented within the serviceEffectively manage budgets and projects within the service ensuring effective cost management and prioritisationMonitor and evaluate the team's performance and recommend areas for improvement based on evidenceCoach and support staff to developRecommend areas for service improvement based on relevant data and informationCommunicate effectively with elected members and other partners/stakeholdersCollaborate constructively with partner organisations and other stakeholders including internal services and colleaguesBuild a culture of trust in the teamLead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiriesProvide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvementsDevelop the online and digital offer for repairs Candidate Requirements – Ability to engage, coach and motivate teams and set clear targets and expectationsEvidence of high levels of customer service and satisfactionExperience of successfully managing performance and providing clear constructive feedbackExperience of successfully implementing plans and projects to time and budgetAbility to effectively plan and manage budgets and resourcesDemonstrates a good understanding of the political structure and role of elected membersAbility to work collaboratively both with own service and across other servicesSignificant experience of running a high performing multi-channel housing call centreExperience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowermentExperience of and understanding of the importance of involving residents in management decisions and service deliveryExperience of complaint services, ensuring root cause analysis and learning from complaintsDegree or Management Qualification or equivalent experienceHousing or repairs qualification If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
June 25 on Careers4a
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More About this Listing: Repairs Customer Service Manager
Repairs Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Repairs Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Repairs Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Repairs Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.