Service Care Solutions Ltd
This listing was posted on Careers4a.
Senior Complaints Officer WCR 3
Description:
Job title – Senior Complaints Officer Location – London Contract – Temp – Ongoing Start Date: Asap Salary: £27.13 Umbrella P/HOur client is seeking a Senior Complaints Officer to join their team. The company is a high-profile organisation that is dedicated to maintaining and enhancing the city.Job title – Senior Complaints Officer Location – London Contract – Temp – Ongoing Start Date: Asap Salary: £27.13 Umbrella P/HOur client is seeking a Senior Complaints Officer to join their team. The company is a high-profile organisation that is dedicated to maintaining and enhancing the city. The successful candidate will play a vital role in supporting the team to manage and respond to complaints effectively.Job Responsibilities: Act as a point of contact for residents wishing to raise a complaint or general enquiry.Provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.Manage and draft responses to enquiries from Cabinet members, MPs, and Ombudsman ensuring that deadlines for responses are met.Support the creation of case files for the Housing Ombudsman.Manage all recommendations made by the Housing Ombudsman in its final determination report.Ensure the complaints system is maintained and complaints and enquiries are recorded within target times.Support and train officers in their use of the complaints database.Produce performance reports for the complaints and enquiries service and undertake monitoring/auditing tasks as directed by the team manager.Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the City Council and Housing Ombudsmen.Produce an overview for the complaints and enquiries regarding contract performance. Requirements: Experience of investigating complex complaint investigations, particularly for the Housing Sector or with the Housing Ombudsman.Ability to reach a balanced outcome when you do not have enough evidence to support/disprove the complaint.Can write a technical response in lay terms to ensure it is understood.Evidence of contacting residents to understand their complaint and to explain your decision over the phone.Can work collaboratively to ensure resolution to complaints/tracking actions and escalating cases/issues where there are identified or emerging risks. If you are interested in the position and wants to hear more information regarding the role please give me a call on 0177XXXXXX or alternatively email Arran at XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
June 25 on Careers4a
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More About this Listing: Senior Complaints Officer WCR 3
Senior Complaints Officer WCR 3 is a Human Resource Senior Complaints Officer Wcr Job at Service Care Solutions located in United Kingdom. Find other listings like Senior Complaints Officer WCR 3 by searching Oodle for Human Resource Senior Complaints Officer Wcr Jobs.
Senior Complaints Officer WCR 3 is a Human Resource Senior Complaints Officer Wcr Job at Service Care Solutions located in United Kingdom. Find other listings like Senior Complaints Officer WCR 3 by searching Oodle for Human Resource Senior Complaints Officer Wcr Jobs.