This listing was posted on Tip Top Job.
Helpline Adviser Tier 1
Location:
Dover, Kent
Description:
Job Title: Helpline Adviser Tier 1 Location: Dover Salary: GBP24,602 per annum (pro rata), Increasing to GBP27,700 per annum following successful completion of a 6 months probation period Job Type: Full time, 9 Month Fixed Term Working Hours: Varying Hours Available Closing Date: 15th July 2024 We are looking for Helpline Advisers to join our call centre in Dover on a 9 month fixed:term contract. There will be a potential for the role to be made permanent or extended. You will work as part of a vibrant and committed telephone Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK. The Helpline plays an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast:paced setting, dealing with varied queries about asylum support effectively and efficiently. The work is extremely rewarding, You will be assisting with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma, raising concerns with the relevant authorities. If you are an excellent communicator with the ability to meet targets in pressured environment, and are looking for an exciting role within a charity that is making a difference, wed love to hear from you As the Helpline Adviser your duties would include: * Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast:paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact * Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly * Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures * Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients * Work collaboratively as part of a team to achieve organisational targets and KPIs * Attend regular coaching/mentoring sessions, 1:2:1s, team meetings, training, and appraisals * Keep full, concise, and up:to:date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work The experience and skills you need: * Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPIs * The capability to multitask using multiple systems at once whilst communicating verbally * High attention to detail * High level of motivation, resilience, and emotional intelligence x200B;What else to expect: Our helpline call centre is open Monday to Friday, you will work your contracted hours on rotational shifts between 8am and 8pm This role is based in our call centre in Dover where all relevant training will be delivered, there is the potential for a hybrid working pattern which is reviewed on an individual basis. About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: * Flexibility and work life balance * Enhanced family fr
Posted:
June 25 on Tip Top Job
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More About this Listing: Helpline Adviser Tier 1
Helpline Adviser Tier 1 is a Human Resource Helpline Adviser Tier Job located in Dover KEN. Find other listings like Helpline Adviser Tier 1 by searching Oodle for Human Resource Helpline Adviser Tier Jobs.
Helpline Adviser Tier 1 is a Human Resource Helpline Adviser Tier Job located in Dover KEN. Find other listings like Helpline Adviser Tier 1 by searching Oodle for Human Resource Helpline Adviser Tier Jobs.