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IT Technical Support Engineer
Location:
Lewisham, Gt Lon
Description:
Job Title: IT Technical Support Engineer Location: Blackheath : Hybrid options possible Salary: GBP36,750 Plus great benefits. Job Type: Permanent : Full Time Morden College is a charity that is dedicated to enabling a life:lived independence for the older people they provide homes for, through life, as they grow older. Morden College has enriched the lives of its residents as well as their families, over the last 300 years. The Charitys core purpose is to provide older people who are in need with a home for life within its beautiful grounds, with amazing facilities and surrounded by its caring people, who work tirelessly to provide the highest quality of care. Our most valuable resource are the people within Morden College; they provide the supportive, caring and inclusive environment both for colleagues and for our Residents. Our culture encourages and supports creativity, celebrates our differences and the similarities that draw us together as a community and promote the highest standards of individual behaviour and accountability in everything we do. Morden College is regulated by the Care Quality Commission (CQC). This post is subject to a Basic DBS check. Job Summary/Purpose: The IT Technical Support Engineer will be an important role within the IT team, working closely with the Head of IT to provide technical support to users across the college. In addition to the day:to:day operations and resolving technical queries and issues, the IT Technical Support Engineer will support the delivery of IT solutions and services within the College and ensure these are aligned to organisational plans, strategic initiatives and processes. Key Duties and Responsibilities include but are not limited to: * To understand and be able to support the enterprise architecture for the college, how individual business systems work, how they interface to other systems and how the data within systems is used. * To ensure the IT infrastructure of the College is fully supported by providing first line support of software, hardware and networking that includes installation, configuration, and troubleshooting. * To install, maintain and support the colleges print services, including: photocopying, scanning and fax services via the use of multiple MFPs and other standalone devices. * To meet internal service level agreements and targets for IT support. IT Administration: * To work with external network organisations to log and resolve IT issues and produce regular IT helpdesk and telephony statistics on a monthly basis. * To actively participate in the production of departmental documentation and ensure it is updated, maintained, and distributed accordingly, where required. * To ensure network and data security is maintained at all times by undertaking a regular programme of checks and audits on key systems and processes. * To support the Head of IT on the development, implementation and regular reviews of college business continuity and IT Recovery Plans : ensuring alignment with IT backup strategies. Skills, Qualifications and Experience: * A degree or relevant technical qualification or equivalent through training / experience e.g., MCSE, MCP, CCNA. * Experience of rolling out and providing deskside support for hardware (laptops, desktops, mobile phones, printers and other computer peripherals). * Experience of supporting an IT environment at 1st and/or 2nd line support levels which may have been in a Network Administrator or Desktop/Infrastructure Support capacity. * Experience of using Active Directory and Azure Active Directory, Powershell, * Knowledge and experience of administering and supporting an Office 365 environment, including Word, Excel, PowerPoint, Outlook, SharePoint, Teams and OneDrive. * A good knowledge of desktop operating systems including Windows 7, 10 and 11. * A good knowledge and experience of supporting users remotely through teams, and other software such as
Posted:
June 24 on Tip Top Job
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More About this Listing: IT Technical Support Engineer
IT Technical Support Engineer is a Technology Technical Support Engineer Job located in Lewisham LND. Find other listings like IT Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
IT Technical Support Engineer is a Technology Technical Support Engineer Job located in Lewisham LND. Find other listings like IT Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.