This listing was posted on Tip Top Job.
Claims Operational Team Leader
Location:
Liverpool, Merseyside
Description:
Job Title: Claims Operational Team Leader Location : Liverpool Salary: A GBP 33,000 : A GBP 36,000 plus an achievable annual bonus of A GBP 2500 paid quarterly Job Type: Permanent, Full Time We are seeking an Operational Team Leader within our Accidental Damage Department to be a pro:active thinker who is highly motivated and leads from front. Leading a team of Total Loss/Fire and Theft Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team. What you will be doing: * Lead a team of Total Loss and Fire and Theft Handlers* Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLAs, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare* Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making* Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation* Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance* To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training* Ensure the effective management of inbound call handling philosophies are adhered to What were looking for: * Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance* To lead by example and endorse the company behaviours and values* Previous motor claims experience would be advantageous however not essential* Highly motivated self:starter* Clear, focused and determined approach to problem solving* Authoritative manner with ability to listen* Persuasive, strong, and confident communication skills* People Management experience essential About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high:quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in:depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and its important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the your tomorrow benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays) * Additional Buy and Sell Holidays* Company Sick Pay Scheme* Company Paid Maternity and Paternity Leave* Generous Company Pension Scheme* Online vouchers and discounts* Fresh fruit Deliveries twice a week* A GBP 250 Refer a friend bonus.* Cycle to work scheme.* Free eye test vouchers and a contribution towards the frames* Free self:development and qualifications via Magpie Learning* A comprehensive Mental Hea
Industry:
Insurance
Posted:
June 24 on Tip Top Job
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More About this Listing: Claims Operational Team Leader
Claims Operational Team Leader is a Executive Manager Job located in Liverpool MSY. Find other listings like Claims Operational Team Leader by searching Oodle for Executive Manager Jobs.
Claims Operational Team Leader is a Executive Manager Job located in Liverpool MSY. Find other listings like Claims Operational Team Leader by searching Oodle for Executive Manager Jobs.