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Customer Service Representative
Location:
Crewe, Cheshire
Description:
Customer Service Representative Job Type: Full Time, Permanent, after a successful probation period of 3:months Location: Crewe Working Hours: 37.5 hour per week, Monday : Friday Salary: 25,000 : A GBP 28,000 per annum Benefits * Occasional Home Working.* Group Bonus Scheme.* Pension contribution.* Business use Laptop and Mobile phone allowance* Holiday entitlement of 28:days including bank holidays. Electric Vehicles EV charging infrastructure represents one of the hottest markets and one of the most critical needs as the world shifts from internal combustion engine vehicles to electric:driven transportation. EVs include motorcycles, cars, pickup trucks, vans, boats, and ATVs. Qmerit was launched to facilitate The Electrification of Everything at scale. Combining our purpose:built digital managed services software platform with our nationwide network of certified electrical contractors, Qmerit is uberising the electrical services industry, managing the end:to:end service delivery process, and providing unmatched quality experiences related to the adoption of electric vehicle charging stations, battery storage systems, solar system integration, emergency power, and microgrid solutions. The Role : Customer Experience Representative: An opportunity for an experienced Customer Service Representative to play a vital role in Qmerits retail and fleet business operations team has emerged. Our growing company is looking for a full time, skilled problem:solver to join our team as an EV operational support. We are looking for an enthusiastic individual who can efficiently manage customer service:related issues and speak competently and confidently with auto dealers, EV customers and electrical contractors. The successful candidate for this role will have the drive and aptitude to gain command of the companys service offerings, processes and technology platform. The Customer Service Representative must continuously interact with a pleasant and customer centric demeanour and uphold high customer satisfaction ratings from a variety of audiences. This role is cross:functional and will require you to be comfortable participating in multiple aspects of the business including programme implementation and concierge:level customer service. In this position, you will report directly to the Customer Services Operations Manager. Full training will be provided on the Qmerit back:office platform and client programmes. Key Responsibilities : Customer Experience Representative : One of the primary responsibilities is matching EV customers to our certified contractors. In this role, the Customer Service Representative will be speaking to both EV customers and contractors to answer questions and provide guidance. Another responsibility includes answering questions via web technology on our programmes essentials and how to use the Qmerit technology platform to respond to customers. With that overview the Customer Service Representative responsibilities are: * Responsible for maintaining a high level of professionalism with clients while establishing a positive rapport with every caller.* Monitor each stage of the customer journey through the Qmerit platform for retail and fleet programmes that originate from contract:awarded accounts.* Answer incoming calls, emails, and chat requests from EV Customers, Dealerships, Charge point manufacturers (EVSE), and electrical contractors.* Make outgoing calls to contractors and drivers to ensure excellent communication as jobs progress through the customer journey.* Resolve customer escalations in collaboration with Customer Services Operations Manager.* Review KPIs and report to internal and external stakeholders.* Find solutions to customer or contractor issues and make suggestions for enhancements or amendments, with a focus on improving the customer experience.* Serve as a primary point of contact and provide day:to:day support to Qmerit pa
Posted:
June 24 on Tip Top Job
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job located in Crewe CHS. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job located in Crewe CHS. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.