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Analyst Associate I:II
Description:
Posting End Date: Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSEThis position is responsible for supporting the daily operations to address any customer account maintenance and/or concerns. Individuals may be required to interact with various cross:functional groups to address customer related issues that impacts customer billing, billing delivery, payment processing and credit and collection functions, as well as participates in process improvement initiatives. JOB DUTIES/RESPONSIBILITIES : Able to independently conduct research on assigned task (customer accounts, meter data), document sources and works with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely: Maintain processes and performs quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when there is data inconsistencies and irregularities: Track, measure and report out on daily operations and controls for regular reporting purposes: Participate in special projects as defined by management to support business processes: Documents processes using a consistent methodology throughout the organization: Update and revise training modules as necessary, facilitates training for new hires, and participate in cross:functional training when process issues are identified: Provide daily guidance, account analysis and assistance on resolving technical or difficult issues: Perform quarterly SOX testing based on defined protocols and oversee departmental records retention for data quality assurance and controls/compliancy: Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the departments performance and operations for efficiency: Provide technical and process training, distribute, and monitor workload of clerical staff daily to ensure completion of work MINIMUM REQUIREMENTSMinimum education and experience required of the position Associate Analyst I: Associate's Degree in a technical or business:related field and 0:2 years of work experience (such as: customer services, data entry, account mangement, etc.); OR in lieu of degree, minimum 2+ years of working experience Associate Analyst II:Associate's Degree in a technical or business related field required and 2:4 years of work experience (such as: customer services, data entry, account management, etc.) with a degree; OR in lieu of degree, 4:6 years of working experience Minimum knowledge, skills and abilities required of the position : Proficiency of Microsoft Office: Word, Excel, and PowerPoint: Advanced analytical skills and experience working on multiple assignments: Understands key business drivers; uses this understanding to accomplish own work: No supervisory responsibilities but has the abiltiy to provide informal guidance to new team members and explain complex information to others in a straigthtforward situations: Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within the organization): Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents: Impacts quality of own work and the work of others on the team; works within guidelines and policies Any certificates, licenses, etc. required for the positionNone LI:LB1 Primary Location: Louisiana: HammondLouisiana : HammondJob Function: Skilled / CraftFLSA Status: Relocation Option: No Relocation OfferedUnion description/code: Number of Openings: 2Req ID: Travel Percentage: Up to 25 An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view
Posted:
June 21 on Tip Top Job
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More About this Listing: Analyst Associate I:II
Analyst Associate I:II is a Human Resource Analyst Job located in United Kingdom. Find other listings like Analyst Associate I:II by searching Oodle for Human Resource Analyst Jobs.
Analyst Associate I:II is a Human Resource Analyst Job located in United Kingdom. Find other listings like Analyst Associate I:II by searching Oodle for Human Resource Analyst Jobs.