This listing was posted on The Resumator.
Customer Support Advisor
Location:
Guildford, Surrey
Description:
We are looking for a someone to join our Support team as the first line of support for our customers, helping them to resolve queries about our eMAR system via online live chat, telephone and support tickets. We need someone who is passionate in helping people who deliver care and is enthusiastic about technology and innovation. We will be relying on your compassion for users who are not familiar with technology combined with your problem-solving nature to help our customers and make a difference every day. What you’ll do: Handle and resolve support queries via live chat Answer incoming telephone support calls Answer online support tickets Complete all assigned tasks in line with agreed KPIs What you’ll bring: Great communication skills, both verbal and written A passion for helping others; an empathetic approach to customers who do not use technology Computer literate with the ability to investigate how something works Excellent problem solving skills and ability to remain calm when under pressure Ability to multitask and prioritise workload An interest in technology & using it to make people’s lives easier Knowledge or experience of the Care industry would be an advantage but not essential What we offer: Hybrid working – this role will be based at least three days per week in our office in Guildford and from home The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology Base salary of £25,000 Bonus scheme 25 days holiday Net zero pension scheme Regular in person company meetings Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme Powered by JazzHR
Company:
Person Centred Software
Posted:
June 20 on The Resumator
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More About this Listing: Customer Support Advisor
Customer Support Advisor is a Customer Service Customer Support Specialist Job at Person Centred Software located in Guildford SRY. Find other listings like Customer Support Advisor by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Advisor is a Customer Service Customer Support Specialist Job at Person Centred Software located in Guildford SRY. Find other listings like Customer Support Advisor by searching Oodle for Customer Service Customer Support Specialist Jobs.