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Pension Communications Manager HCC617258
Location:
Winchester, Hants
Description:
Job Details: Salary Range: GBP 38,092 : GBP 42,389 per annumWork Locations: Elizabeth II Court, WinchesterHours per week: 37Contract Type: PermanentClosing Date:30 June 2024 Interview Date: 9 July 2024 The Role: Do you have the drive to provide excellent customer service and a desire to continually improve our service delivery based on customer feedback? Hampshire Pension Services currently have an exciting new opportunity for a Communications Manager. Hampshire Pension Services undertakes the pension administration for the Local Government Pension Scheme (LGPS), Police Pension Scheme and Fire Pension Scheme on behalf of a number of partners. We provide support to more than 300,000 members and more than 700 scheme employers. You will be working in a small team within Hampshire Pension Services. The team are responsible for maintaining a website for all scheme members, as well as delivering bulk member communications throughout the year. This role focuses on putting members at the centre of our communications, ensuring we deliver clear and concise communications in plain language, while explaining complex pensions regulations. You will be responsible for ensuring that the website is kept up to date with the latest regulation changes and is accurate, clear and easily accessible for members. You will also investigate and respond to complex customer queries, ensuring we continue to improve services and member engagement based on customer feedback. The role requires close working relationships with other managers in the section as well as our partners and stakeholders. As well as managing complex customer queries and complaints, you will be responsible for ensuring Hampshire Pension Services comply with data protection legislation. You will also have an opportunity to help deliver the training programme for Hampshire Pension Services staff. The ideal candidate will have both experience of managing people as well as some complaints and communications work. To be successful in this role you will be highly organised, remain calm under pressure and be highly customer focused. Although the role is office based in Winchester, currently the team are generally only required to work in the office one day a week, subject to business needs and further reviews. Additional Information: Pensions Team Manager Job Description and Person Specification Vetting Requirements: This post is subject to Non:Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained. Contact Details for an Informal Discussion: Amanda Judd, Assistant Head of Pensions or07540 Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer : committed to ensuring that our recruitment and selection process is inclusive and accessible.
Posted:
June 20 on Tip Top Job
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More About this Listing: Pension Communications Manager HCC617258
Pension Communications Manager HCC617258 is a Executive Manager Job located in Winchester HAM. Find other listings like Pension Communications Manager HCC617258 by searching Oodle for Executive Manager Jobs.
Pension Communications Manager HCC617258 is a Executive Manager Job located in Winchester HAM. Find other listings like Pension Communications Manager HCC617258 by searching Oodle for Executive Manager Jobs.