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Client Services Manager
Location:
Newcastle upon Tyne, Tyne & Wear
Description:
Client Service Manager Newcastle – Community Enablement Service (Outreach) Permanent, full time (37.5 hpw), Monday – Friday working hours Salary £26,164 up to £28,324 pa depending on experience Great benefits including Health Cash Plan On call shift payment of £14.30 Essential driver Home, a place where you belong We have fabulous opportunity for you to join our awesome team. You have a genuine passion to lead our services in delivering aspirational person-centred housing related support. You’ll have overall responsibility for managing our services which supports our brilliant customers who have complex mental health, learning disabilities or autism in their homes within the community. You will lead the service which we call Newcastle community enabling/Outreach. Where we support our customers who live in a community-based setting in the Newcastle area. We help our customers live independently in the community in a flexible and bespoke way to support them to meet their goals and aspirations. Our customers live throughout the Newcastle area, which you’ll work with them in their own spaces. Day in the life of a Client Service Manager * Leading a team of frontline support staff, you’ll help us deliver efficient, high quality, cost effective and customer centred services * You’ll help empower our customers to live independently and make it a great place to work for our colleague. * As our team and safeguarding lead, you’ll ensure the high performance and quality assurance of our services. * Experienced and demonstrate your skills in effectively motivating and directing colleagues. * Monitor service performance against contractual targets * Ensure that the service is visible and accessible to referring agencies and self-referring customers too. Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! You bring * To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. * Strong professional relationships with your peers and their teams as well as external stakeholders. * Passionate for promoting independence and social inclusion through person centred support. * Keen eye for detail, quality and efficiency to develop service provision in new and innovative ways. * Excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law. Working is a supported environment is essential. * Excel in communication skills to respond quickly and appropriately to emerging risks to individuals, teams or the contract. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You’ll be working alongside a fabulous new team who will be super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our managers are Steph Gibson and Ange Makepeace Job details * Monday to Friday, 9-5pm, your working times may flex, but we will always have a discussion first. * We’re open to agreeing a flexible work pattern with you too. * Community / outreach-based leadership role. * Hold a valid, clean driving licence, with a vehicle insured for business purposes. (We will reimburse any expenses). * You’ll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What’s in it for you? * 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! * Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. * Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. * We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! * Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them. * Explore our benefits in detail on our website. Find out more Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at XXXX@homegroup.org.uk
Company:
Home Group
Posted:
June 14 on Equest
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More About this Listing: Client Services Manager
Client Services Manager is a Executive Manager Job at Home Group located in Newcastle upon Tyne TWR. Find other listings like Client Services Manager by searching Oodle for Executive Manager Jobs.
Client Services Manager is a Executive Manager Job at Home Group located in Newcastle upon Tyne TWR. Find other listings like Client Services Manager by searching Oodle for Executive Manager Jobs.