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IT Technical Support Apprentice
Location:
Glasgow, Glasgow
Description:
Position: IT Technical Support Apprentice Location: Glasgow Department: Information Technology Reports To: Manager, IT Technical Support Position Summary The Technical Support Apprentice role will be a fixed-term position supported by the IT Professional apprenticeship. Please note, by applying for this position you are agreeing to your application being shared with the supporting apprenticeship provider who may contact you regarding your application. Major Responsibilities Dealing with requests received from “walk-ups”, emails, Teams, and calls as well as handling tickets assigned from our ticket management system, Zendesk; obtaining relevant information on the problem initially and resolving the issues personally as skills develop. Support will involve IT hardware, software, Microsoft 365, networking and also liaising with specialists on business applications. Taking responsibility for IT equipment, ensuring IT store areas are kept tidy, organised and stocked. Creating user accounts and updating details and memberships in Active Directory, Azure AD and Exchange primarily using our Adaxes management tool. Performing routine IT tasks such as imaging laptops, cabling desks, and setting up other IT equipment. Performing routine checks to ensure equipment is functioning correctly in the office as well as being proactive at identifying other issues and dealing with any problems that arise. Assisting the IT team with any other duties required to support the business. Some travel may be required to vessels as experience is developed. In addition to the QA training, a level of self-study is expected to gain knowledge of operating systems and technologies used as part of the job. Requirements (Knowledge, Skills & Abilities) Have some IT and technology skills and a keen interest in computers and technology in general. Have excellent communication skills. Be organised and have excellent attention to detail. 5 National 5’s at Grade C or above, plus 2 Highers at Grade C or above. Powered by JazzHR
Company:
Seapeak
Posted:
June 14 on The Resumator
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More About this Listing: IT Technical Support Apprentice
IT Technical Support Apprentice is a Technology Technical Support Job at Seapeak located in Glasgow GLG. Find other listings like IT Technical Support Apprentice by searching Oodle for Technology Technical Support Jobs.
IT Technical Support Apprentice is a Technology Technical Support Job at Seapeak located in Glasgow GLG. Find other listings like IT Technical Support Apprentice by searching Oodle for Technology Technical Support Jobs.