This listing was posted on The Resumator.
2nd Line Support Engineer
Location:
Fareham, Hants
Description:
2nd Line Support Engineer - Application Support Aerial Direct are looking for a 2 nd Line Support Engineer to join our busy IT Support team . Reporting into our Information Security & Networks Director, you will work to resolve applications support issues for our inhouse users, providing technical assistance and support for applications such as Dynamics 365, ConnexOne, CRM etc . Based in our newly refurbished Fareham offices, t he role requires strong communication skills, technical proficiency, and a dedication to delivering excellent customer service. This would represent a great opportunity if you’re looking to take your knowledge and interest in IT to the next level – a fantastic career with a proven development track, in a growing company committed to the growth of our employees. What do we offer? Holiday rising with each year of service Your Birthday Off - after all it's the most important day of the year! Christmas Closure in addition to your annual leave Free eye tests & support towards glasses Gym Discounts Our Employee Assistance Programme offering confidential Wellbeing Support Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards! Company pension scheme You’ll Get Involved In: Application Support: Provide support for business applications, with a primary focus on, but not limited to, Dynamics 365, ConnexOne etc. Address and resolve incidents, service requests, perform basic system changes, and resolve problems related to these applications. Understand upcoming changes to the applications and inform the relevant stakeholders. Work with the business analyst to review and support the implementation of new features. Responsible for the change control process and management of system patches, changes and upgrades in line with company policy. Security Management: Work with the Information Security Manager to implement and monitor security measures and systems to safeguard IT systems and data. Participate in security incident response and assist in implementing security best practices. Advanced Technical Support: Provide 2nd line technical support to end-users, resolving escalated hardware, software, and network issues. Troubleshoot and diagnose complex technical problems, ensuring timely resolution. Incident Management: Take ownership of escalated incidents, managing them through to resolution and ensuring stakeholders and end-users are kept informed. Collaborate with 1st and 2nd line support to provide guidance and expertise in resolving issues. Working with the Information Security Manager on incident investigations. System Administration: Administer and maintain applications and servers, ensuring their optimal performance and security. Implement and manage Azure, Active Directory, Group Policies, and other core IT infrastructure components. Network Support: Diagnose and resolve simple network issues, including connectivity problems and performance issues. Collaborate with senior engineers to implement and maintain network infrastructure. Documentation: Maintain detailed and accurate documentation of IT systems, configurations, and procedures. Contribute to the development and improvement of IT documentation. Collaboration: Work closely with other IT team members, including 1st line support, 3rd line support, and network engineers. Provide mentorship and guidance to junior IT staff. Manage your own and contribute to larger company projects as required. Enforce a security first culture by leading by example. Ideally, you’ll have experience of: Proven experience in a 2nd line technical support role or similar position. Strong knowledge of Microsoft Azure, Dynamics 365, Windows Server, Active Directory, and enterprise IT infrastructure. Experience with network troubleshooting and administration. Familiarity with security principles and best practices. It would be great if you have: Change management experience Who are we? We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job. We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. Our Process Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career Step 2: Video call with your would-be manager, our Information Security & Networks Director and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Step 3: In person meeting with your would-be manager, our Information Security & Networks Director and a member of the team. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about, and take a look around our offices. Step 4: If it looks like a good fit from both sides, we’ll be looking to make you an offer! Our Values: All: We are one team enabling each other and the business to thrive Elite: We will be the very best that we can be for our customers and our colleagues Respectful: We dhow respect for our environment, our people and above all else, our customers Impeccable: We will deliver the best customer experience and service in all we do Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs Limitless: We seek continuous improvement in order to grow and develop the business We understand that some individuals may hesitate to apply for a position if they do not meet all of the listed requirements. However, we firmly believe in recognising attitude and potential and are open to considering all applications based on the skills and experience candidates possess. We are committed to fostering growth and welcome applicants to pursue opportunities with us. Upon submission, this form will collect and send us your contact details so we can respond to your enquiry. Please view our privacy policy for more information about how we protect and process the data you submit.I consent to Aerial Direct collecting, processing and securely storing the details contained within this form and to contact me in response to my application, in accordance with our privacy policy .Powered by JazzHR
Company:
Aerial Direct
Posted:
June 14 on The Resumator
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More About this Listing: 2nd Line Support Engineer
2nd Line Support Engineer is a Engineering Engineer Job at Aerial Direct located in Fareham HAM. Find other listings like 2nd Line Support Engineer by searching Oodle for Engineering Engineer Jobs.
2nd Line Support Engineer is a Engineering Engineer Job at Aerial Direct located in Fareham HAM. Find other listings like 2nd Line Support Engineer by searching Oodle for Engineering Engineer Jobs.