Zest Business Group
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Optical Customer Service Manager
Description:
A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Manager.A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Manager.They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tintingOptical Customer Service Manager – Role Head office based, leading the Customer Service teamLead a team of 5 peopleAccountable for delivering a team mind-set of a customer centric approach, a desire to continually enhance the customer experience and to add value.Accountable for delivering a culture of high employee engagement, continuous learning and continuous improvement.Identify training needs within the team and ensure that all team members are suitably trained by using relevant coaching, mentoring and training techniques.Prepare, conduct and manage induction program for new starters – regularly reviewing performance and development and communicating decisions in a professional, timely and appropriate manner.Responsible for managing sickness absence, disciplinary, grievance and performance management of team membersAccountable for the customer experience within customer care.Own the delivery of KPIs - track KPIs and ensure successful delivery.Proactively understand data including KPIs to form insights, taking ownership to drive action and continuously enhance the customer experience.Be a senior representative of customer care, working collaboratively across the business to drive improvements to the customer experience.Manage complaints; ensuring that all issues are resolved quickly and efficiently; minimising any impact to the customer experience and providing effective resolutions for both customers and the business. Optical Customer Service Manager - Requirements Experienced Opticians Practice Manager or Dispensing OpticianStrong leadership and management skillsAbility to problem solveExcellent understanding of customer serviceAbility to track and understand KPI’sTraining experience Optical Customer Service Manager – Benefits Base salary between £35,000 to £40,000Monday to Friday – 9am to 5pm20 days holiday plus bank holidaysBecome part of the Employee Ownership team after 6 months To avoid missing out on the opportunity please follow the ‘Apply Now’ link and we will be touch as soon as possible.
Company:
Zest Business Group
Posted:
June 13 on Careers4a
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More About this Listing: Optical Customer Service Manager
Optical Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Zest Business Group located in United Kingdom. Find other listings like Optical Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Optical Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Zest Business Group located in United Kingdom. Find other listings like Optical Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.