This listing was posted on Equest.
Customer Service Digital Analyst
Location:
Leeds, W Yorks
Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. We are seeking a dedicated and skilled Customer Service Digital Analyst to join our MedTech Customer Services/DELIVER team in Leeds. This role reports to the Senior Digital Solutions Analyst and is classified under GCF Band 24. Introduction Brief Job Description : As a key member of our team, you will be responsible for driving initiatives that enhance automation and self-service adoption, ultimately improving the efficiency and effectiveness of our Customer Services. Utilizing Power BI and other analytical tools, you will lead root-cause analysis, action planning, and craft proactive initiatives that support local development and implementation of new analytical capabilities. Your role will also involve administration of reporting, system issue resolution, major problem solving, and conducting User Acceptance Testing (UAT) and regression testing for our digital systems. Accountabilities: • Identify and implement initiatives to drive Automation & Self-Service adoption. • Driving root-cause analysis & action planning using Power BI / other reporting tools. • Crafting proactive initiatives to improve Customer Services efficiency & effectiveness. • Support local development and implementation of any new analytical capabilities. • Administration of reporting, system issue resolution, and major problem solving. • User Acceptance Testing (UAT) and regression testing for digital systems. • Provide assistance and training as required in relevant systems, tools, and apps to both internal and external customers (if needed). • Collaborate with peers across the DELIVER organization to benchmark & network. • Focus on both team and personal development within our Johnson & Johnson Goals & Objectives.Qualifications and Skills Qualifications: • BS/BA in Computer Science, Statistics, Data Management, or a related field. • Solid experience in data analysis and reporting; industry experience is a plus. • Knowledge of Excel, SQL, Power BI (including M-Query & DAX). • Familiarity with business intelligence/automation tools (e.g. Power Query, Power Apps, Power Automate, Celonis). • Experience with automation programs/concepts. • Experience within the Medical Devices industry and knowledge of SAP S4/HANA and Power BI is favorable. Skills and Competencies: • Excellent communication skills, both verbal and written. • Results-oriented and well-organized. • Self-motivated, committed team player with initiative and ownership. • Strong decision-making ability and capability to give clear directions. • High-level knowledge of systems and logistics. • Good understanding of departmental objectives and their wider context. • Attention to detail and problem-solving aptitude. • SAP erp platform Key Compliance Requirements Compliance: • Act as a role model for J&J Credo values at all times. Demonstrate honesty and ethical behavior in all areas of responsibility. • Maintain thorough familiarity with personal Health & Safety responsibilities as described in the Company's Health & Safety policy. • Adhere to all Company policies and necessary training and development requirements within required time frames. • Ensure compliance with the Company's product complaint process. • Willingness to travel and attend meetings as required. Leadership Imperatives J&J Wording: To achieve our set goals & targets, we must all lead using our Leadership Imperatives and achieve our Leadership Performance Standards: • LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo. • CONNECT: Collaborate internally and externally to develop insights to drive innovation. • SHAPE: Drive meaningful innovation through our insights to meet unmet needs and generate value and solutions for our customers. Be bold and courageous in challenging the status quo and adapting to change. • GROW: Engage in open and honest conversations to drive performance by managing energy and taking ownership of outcomes. Diversity, Equity & Inclusion at Johnson & Johnson means "YOU belong"! For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong. Join us to make a difference today!
Company:
Johnson And Johnson
Posted:
June 11 on Equest
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Equest
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Digital Analyst
Customer Service Digital Analyst is a Customer Service Customer Service Representative Job at Johnson and Johnson located in Leeds WYK. Find other listings like Customer Service Digital Analyst by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Digital Analyst is a Customer Service Customer Service Representative Job at Johnson and Johnson located in Leeds WYK. Find other listings like Customer Service Digital Analyst by searching Oodle for Customer Service Customer Service Representative Jobs.