Service Care Solutions Ltd
This listing was posted on Careers4a.
Complaints Customer Services Advisor
Description:
This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement Job Title: Complaints Customer Services Advisor Locations: London N7, Contract Type: 3 months temporary Work Pattern: Monday-Friday 35 hours per week Start Date: ASAPThe Role SummaryThis role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvementYour key duties within the role will include: Ensuring complaints are dealt with and responded to within time frames and monthly targets are met.Processing payments and invoices as required.Maintaining effective internal communication systems to ensure the speedy generation and receipt of information.Assisting the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service.Using and assisting others to use Information Technology systems to carry out duties in the most effective and efficient manner.Performing any other reasonable, minor and non-recurring duties appropriate to the post, as determined by the Customer Services Manager.The successful candidate will be committed to the company's core values of public service, quality, equality and empowerment and will demonstrate this commitment in the way duties are carried out. Key requirements Experience of working within a complaint’s resolution environmentA wealth of experience about how to delight customers and manage expectations.A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.Be confident with strong communication skills, and excellent written skillsAn understanding of how to manage difficult conversations face to face and by telephoneExperience of carrying out research and presenting written arguments in a concise but compelling way. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
June 11 on Careers4a
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More About this Listing: Complaints Customer Services Advisor
Complaints Customer Services Advisor is a Customer Service Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Complaints Customer Services Advisor by searching Oodle for Customer Service Customer Service Representative Jobs.
Complaints Customer Services Advisor is a Customer Service Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Complaints Customer Services Advisor by searching Oodle for Customer Service Customer Service Representative Jobs.