Linking Humans
This listing was posted on Careers4a.
ServiceNow Lead ITSM Process Expert
Description:
Job Opportunity: Lead IT Service Management Process ExpertWe are recruiting on behalf of our client, for a dynamic Lead IT Service Management Process Expert to oversee and enhance global ITSM processes, ensuring compliance and effectiveness across their IT organisation.Key Responsibilities:Lead the development, implementation, and improvement of ITSM processes, focusing on Service Transition and Operation.Drive the adoption and enhancement of change and incident management, setting and improving the operating model for change managers, CAB, and incident managers.Possess deep knowledge of configuration management, ensuring a healthy CMDB lifecycle in collaboration with the configuration manager.Improve service request management to reduce costs and increase satisfaction.Establish meaningful ITSM metrics and key user circles to drive continuous improvements.Set strategic leadership KPIs, focusing on IT organisational health and productivity, acting as a change agent.Advise and support the business on ITSM processes, practices, IT tools, and standards, advancing process improvement initiatives.Contribute to various IT projects and internal/external audits in the ITSM context.Qualifications:Deep expertise with ServiceNow.Strong knowledge and experience in defining and controlling SLAs, KPIs, and service management topics.Excellent communication skills.This is a 6 month contract role with strong chance for extension. Excellent market rates payable,.
Company:
Linking Humans
Posted:
June 11 on Careers4a
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More About this Listing: ServiceNow Lead ITSM Process Expert
ServiceNow Lead ITSM Process Expert is a Human Resource Servicenow Lead Itsm Process Job at Linking Humans located in United Kingdom. Find other listings like ServiceNow Lead ITSM Process Expert by searching Oodle for Human Resource Servicenow Lead Itsm Process Jobs.
ServiceNow Lead ITSM Process Expert is a Human Resource Servicenow Lead Itsm Process Job at Linking Humans located in United Kingdom. Find other listings like ServiceNow Lead ITSM Process Expert by searching Oodle for Human Resource Servicenow Lead Itsm Process Jobs.