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Technical Customer Support Advisor- eMAR
Location:
Guildford, Surrey
Description:
Joining as a senior member of our Customer Support Team, you will play a crucial role in providing high level technical support for our Electronic Medication Administration Record (eMAR) customers. Y ou will be responsible for troubleshooting and investigating technical issues and bugs to resolve customer inquiries. Bringing experience in a technical support role, you will ensure a high level of customer support and understanding. . What you'll do: Act as an escalation point for technical issues that require further investigation Respond to customer inquiries, providing accurate technical assistance and guidance via email, phone, or chat. Identify and troubleshoot technical issues reported by customers adhering to agreed service level agreements (SLAs). Update customers on the status of their support ticket, including guidance on expected outcomes and potential workarounds Collaborate with internal teams, such as product development, to improve product reliability and escalate high-priority issues to relevant management What you'll bring: Proven experience in technical support roles, preferably within the SaaS industry or software development environment An understanding of software systems and how they work alongside the ability to troubleshoot complex software issues Excellent communication skills with the ability to convey technical information clearly A meticulous attention to detail and problem solving approach Passionate about customer satisfaction and providing an excellent customer service Ability to multitask and prioritise tasks effectively in a fast-paced environment. Familiarity with customer support tools and ticketing systems (e.g., Zendesk, Freshdesk) is a bonus. What we offer: We are an official great to place to work! Working at Person Centred Software | Great Place To Work® UK The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology As base salary of up to £35,000 Bonus scheme 25 days holiday Net zero pension scheme Regular company updates Additional perks including; cycle to work scheme, staff discounts portal and employee assistance programme Powered by JazzHR
Company:
Person Centred Software
Posted:
June 11 on The Resumator
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More About this Listing: Technical Customer Support Advisor- eMAR
Technical Customer Support Advisor- eMAR is a Customer Service Customer Support Specialist Job at Person Centred Software located in Guildford SRY. Find other listings like Technical Customer Support Advisor- eMAR by searching Oodle for Customer Service Customer Support Specialist Jobs.
Technical Customer Support Advisor- eMAR is a Customer Service Customer Support Specialist Job at Person Centred Software located in Guildford SRY. Find other listings like Technical Customer Support Advisor- eMAR by searching Oodle for Customer Service Customer Support Specialist Jobs.