Service Care Solutions Ltd
This listing was posted on Careers4a.
Lettings Advisor
Description:
Lettings Advisor Southwark, London but also working across NW London Brent, Islington, Harrow Temporary 3 month contract, Full Time 35 hours per week Flexible Working – must be able to work on site when required.Lettings Advisor Southwark, London but also working across NW London Brent, Islington, Harrow Temporary 3 month contract, Full Time 35 hours per week Flexible Working – must be able to work on site when required. Admin can be done from home Driving and own Vehicle Essential – Mileage Policy details to be discussed at InterviewWe are seeking an experienced and dedicated Lettings Advisor, to join the Empty Homes and Lettings Team, with our client, a leading Housing Association. You’ll deliver an exceptional customer experience, promoting the Empty Homes and Lettings brand, and showcasing the value and services offered. The ideal candidate will manage the entire lettings process, ensuring a seamless transition for customers exiting and entering new homes, all while achieving maximum customer satisfaction.Key Responsibilities: Deliver an outstanding lettings service to existing and prospective customers, ensuring processes are completed within agreed time frames.Maintain and enhance the appearance and integrity of the Empty Homes and Lettings brand.Promote the Organisations experience and expertise in social housing to new customers.Work with Empty Homes and Lettings Officers to manage customer transitions, addressing emotional aspects and responsibilities.Clearly communicate repair recharges and coordinate with relevant teams for disabled adaptations.Plan and conduct prospective customer interviews, tailoring the service to their needs.Ensure first impressions of empty homes are positive, using strong communication and negotiation skills.Support new residents with services from internal departments, ensuring they understand their tenancy requirements.Provide appropriate services to vulnerable residents, helping them access housing options and interventions.Build strong relationships with internal and external stakeholders to deliver the lettings service efficiently.Coordinate necessary maintenance work to achieve re-let targets and minimise rental income loss.Refer customers needing financial and welfare advice to the appropriate departments.Consult with residents on improving the lettings process and promote continuous service enhancements.Use MS Office packages and in-house CRM and Northgate systems to manage customer information. Requirements: Experience in Lettings preferably from a Social Housing background, private sector experience considered.Driving and own car essential.Frontline customer service experience. Key Behaviours: Achieving: Takes ownership, drives value for customers and the organisation, delivers expected outputs and targets.Resolving: Identifies new approaches and improvements to reach the best decisions.Collaborating: Develops positive relationships with all stakeholders.Communicating: Clearly conveys key messages and influences people.Guiding: Clarifies expectations, encourages, and supports others, role modelling the companies values.Developing: Seeks learning and growth opportunities to continually improve.Planning: Has a clear purpose, structured approach, and monitors progress. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
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More About this Listing: Lettings Advisor
Lettings Advisor is a Human Resource Lettings Advisor Job at Service Care Solutions located in United Kingdom. Find other listings like Lettings Advisor by searching Oodle for Human Resource Lettings Advisor Jobs.
Lettings Advisor is a Human Resource Lettings Advisor Job at Service Care Solutions located in United Kingdom. Find other listings like Lettings Advisor by searching Oodle for Human Resource Lettings Advisor Jobs.