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Managing Partner - UKI
Location:
Reading, Berks
Description:
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team The Managing Partner is an individual contributor role that works as the executive services lead, assigned to one or more Premium or Strategic accounts. They help deepen and expand Workday's relationship with large global customers.They are accountable for customer happiness, reference-ability of the customer throughout the lifecycle, and identifying up-sell opportunities. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase.They will be measured by growth in Sales and Services revenues, renewal rates, SKU attachment including Financials, and customer happiness. The targets and priorities are set with the Services and Sales Global and Regional Vice Presidents. What You'll Be Doing Orchestrate and owns the execution of the account strategy, incorporating sales, services, marketing, product and support other Workday organisationsYou will work closely with the Account Executives in the sales teams, plus the Regional Sales Directors, to ensure appropriate alignment and use of extended customer networkEstablish strong governance model between Sales & Services, with clearly articulated plans to develop new additional pipeline for the businessAccountable for day-to-day activities of Customer Base and Customer Success teams, on the accounts for customers in productionProvide oversight for all rollout activities for customers while in the initial deployment phase - the assigned Engagement Manager will provide day to day managementCoordinate all customer facing functions outside of ticket generated support requests, and direct implementation activity. This will include Executive Sponsor Engagement, regular visits to regional HQ (Dublin), and product management design workshops.Find opportunities alongside Customer Base Account Executives and facilitate the journey from pipeline to deliveryDevelop long term C-level relationships; build and lead strong joint governance model; acts as the primary point of escalation (outside of standard ticket process - but will have transparency of all issues)Lead coordinated account planning and ensure Workday's footprint is expanded with involvement of all relevant business areas and partnersProactively identify customer problems and advise the customer towards self-sufficient Workday solutionsDrive Product and Services adoption and protect Premium Services revenueProvide leadership around Value Management and Realisation exercise outcomes, enabling connection of the Value Realisation teamQuality Assurance of all Services contract amendments before final release Key Objectives Strategic focus on our highest revenue accounts at Executive level Build account plans to support Workday and our Customers' objectivesExecutive management of feature adoption blueprint, to support up-sell opportunitiesPartnership and innovation to support Design Partner InitiativesImproved Executive and individual contributor alignment About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs5+ years of delivering / leading consulting engagements5+ years of business experience in Sales and Consulting with sophisticated business IT solutions Other Qualifications Deep industry/domain expertiseExperience with long term planning of resources, technology and accountsAbility to lead / prioritise multiple customers' demands balancing customer happiness with revenue and profitability targetsWillingness to operate and assist at any level when requiredLeadership abilities to empower and manage a matrixed team of individuals at multiple levels within an organisationOutstanding interpersonal skillsGeneral understanding of software license contracts and delivery of associated servicesExperience with transformation projects and Workday.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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Managing Partner - UKI is a Other Jobs Managing Partner - Uki Job at Workday located in Reading BRK. Find other listings like Managing Partner - UKI by searching Oodle for Other Jobs Managing Partner - Uki Jobs.
Managing Partner - UKI is a Other Jobs Managing Partner - Uki Job at Workday located in Reading BRK. Find other listings like Managing Partner - UKI by searching Oodle for Other Jobs Managing Partner - Uki Jobs.