Cameo Consultancy Recruitment Limited
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Technical Service Manager
Description:
As the Technical Service Manager, you will be joining a fast growing business based in Banbury. As the Service Manager, you will play a critical role in ensuring the delivery of high-quality service to their clients. You will oversee the service department, including technical support, repairs, and customer assistance. This role incorporates both on-site engineering and office based Monday – Friday 9am – 5pm.As the Technical Service Manager, you will be joining a fast growing business based in Banbury. As the Service Manager, you will play a critical role in ensuring the delivery of high-quality service to their clients. You will oversee the service department, including technical support, repairs, and customer assistance. This role incorporates both on-site engineering and office based Monday – Friday 9am – 5pm. Key Accountabilities and Responsibilities for the Technical Service Manager Lead and manage a team of service technicians and support staff, providing guidance, training, and support to ensure exceptional service deliveryOversee all aspects of service operations, including scheduling, dispatching, and prioritising service requestsProvide technical expertise and assistance to clients and internal staff regarding the installation, operation, and maintenance of medical devices. Troubleshoot technical problems and coordinate solutions with manufacturers as neededCoordinate repair and maintenance activities for medical devices, ensuring compliance with manufacturer guidelines and regulatory standards.Develop and implement preventive maintenance programs to prolong equipment lifespan and minimise downtimeBuild and maintain strong relationships with clients, serving as the primary point ofCollaborate with sales and account management teams to identify opportunities for service improvement and upsellingImplement and maintain quality assurance processes to ensure the highest standards of service deliveryConduct regular audits and inspections to assess compliance with service protocols and regulatory requirementsEstablish KPIs and metrics to monitor the performance of the service departmentAnalyse data and generate reports to track service levels, identify trends, and implement continuous improvement initiativesDevelop training programs and materials to enhance the skills and knowledge of service personnel Key skills, attributes and experience required for the Technical Service Manager Strong technical background in biomedical engineering, healthcare service management, or a related fieldPrevious experience in refrigeration F-Gas certificationProven ability to troubleshoot and resolve complex technical issues related to medical devicesFamiliarity with regulatory requirements governing medical device servicing, including MDR, IVDR regulations and ISO standardsProficiency in using service management software and tools for scheduling, tracking, and reporting service activitiesExcellent leadership and team-building skills, with the ability to motivate and inspire staff to achieve service excellenceExceptional customer service skills, with the ability to build rapport with clients and address their needs in a timely and professional mannerExcellent communication and interpersonal skills, with the ability to communicate technical information effectively to both technical and non-technical audiences What’s in it for you You will be joining a well-established company, the annual salary is c£50,000 plus 25 days holiday, the chance to be part of a growing successful company, with career advancement and professional development, pension increases after 6months, training and joining a dynamic and collaborative work environment with a focus on innovation and excellence.
Company:
Cameo Consultancy Recruitment
Posted:
June 4 on Careers4a
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More About this Listing: Technical Service Manager
Technical Service Manager is a Human Resource Service Manager Job at Cameo Consultancy Recruitment located in United Kingdom. Find other listings like Technical Service Manager by searching Oodle for Human Resource Service Manager Jobs.
Technical Service Manager is a Human Resource Service Manager Job at Cameo Consultancy Recruitment located in United Kingdom. Find other listings like Technical Service Manager by searching Oodle for Human Resource Service Manager Jobs.