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Device Support Technician
Location:
Chatham, Kent
Description:
You don’t need to go to university to kickstart your career! Do you want to be earning whilst you are learning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider not only will you be earning whilst you're learning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: CompTIA A + (Exam 1 and 2) CompTIA Cloud Essentials + We are recruiting on behalf of Thinking Schools Academy Trust where you will be based and gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer! About the Trust: To provide customer focused support for Information Technology (IT) within The Thinking Schools Academy Trust and its academies and partners with a particular focus on end-user client devices and software applications to help customers make the most of the technologies on offer within the Trust. Main Duties To support the implementation of software solution and applications for the benefit of teaching & learning and administration, using the agreed tools and processes, with a particular focus on end-user client devices. To ensure the asset register is maintained and updated for all end-user mobile client devices. To ensure that accurate records of ICT maintenance and support request relating to end-user client devices and the associated resolutions, are created and maintained. To assist customers with the setup and configuration of end-user client devices. To undertake basic maintenance of end-user client devices and escalating issues where necessary to aid resolutions. To perform account administration tasks, including user password and device resets to enable customers to use their device(s). To monitor and resolve helpdesk requests related to the usage of features within applications and services and to identify patterns/problems enabling proactive interventions. To train users on the effective use of software applications. Maintain an up-to-date knowledge of the applications and services and to advise School staff on how new applications, features and services can be linked to teaching and learning strategies. To champion and encourage virtual collaboration through the use of cloud-based systems and services. To be approachable, engaging with customers, students, staff, directors, governors, guests, suppliers, and contractors in a polite and considerate manner, building relationships to aid the understanding of the customer’s request To maintain strict confidentiality both inside and outside the workplace, ensuring that all communication is clear and professional and complies with Trust policies. GDPR Ensure confidentiality of personal data at all times by sharing, processing, obtaining and advising on data in line with Trust Data Protection & ICT policies and procedures. Having due regarding for the high level of personal and special category data processed within your role. Generic Duties relevant to all members of staff: Working with colleagues and other relevant professionals Communicate effectively with other staff members, customer and service users Collaborate and work with colleagues and other relevant professionals within and beyond the Trust Develop effective professional relationships with colleagues Professional development Help keep their own knowledge and understanding relevant and up-to-date by reflecting on their own practice, liaising with their line manager and identifying relevant professional development to improve personal effectiveness Take opportunities to build the appropriate skills, qualifications, and/or experience needed for the role, with support from the Trust Take part in the Trusts appraisal and performance management procedures Personal and professional conduct Uphold public trust in the education profession and maintain high standards of ethics and behaviour, within and outside school Have proper and professional regard for the ethos, policies and practices of the Trust, and maintain high standards of attendance and punctuality Demonstrate positive attitudes, values and behaviours to develop and sustain effective relationships with the Trust community Respect individual differences and cultural diversity The Trust The ethos of our Trust is “Transforming Life Chances”. All staff are expected to be committed to this aim in everything they do. It is expected that all staff work collaboratively as members of the Trust to share good practice, resources and ideas and realise the Trust’s visions and aims. All staff should act with professional integrity at all times, following the “Code of Conduct”. You will be based at TSAT Hub. However, you may be asked to work at any of the other Hubs within the Trust and you should expect to travel between sites as required. Teaching and Learning This is our core business and therefore it is an absolute priority. You are expected to support all teaching staff, irrespective of seniority, to ensure they concentrate on the core business. This may mean undertaking tasks outside of your area of responsibility where required. Customer Service At TSAT customer service is paramount to our way of work; All staff will be required to mirror our philosophy and take pride in offering a fantastic customer experience to all stakeholders modelled on our four Customer First Values - Trusted, Solution Focused, Approachable & Timely ICT It is expected that all teaching and support staff follow the ICT Vision of the Trust. All staff will be expected to utilise ICT and to improve communication and reduce paper use. Security procedures must be followed when using ICT systems. All staff are expected to follow the procedures as laid out in the Trust’s Acceptable Use Policy. Staff are also expected to ensure that they follow Trust policies with regard to professional conduct when using ICT systems or Trust ICT equipment. Health and Safety Employees are required to work in compliance with the Academy’s Health & Safety Policies and under the Health and Safety At Work Act 1974 (as amended), ensuring the safety of all parties they come into contact with, such as members of the public, in premises or sites controlled by the Trust. In order to ensure compliance, procedures should be observed at all times under the provision of safe systems of work through safe and health environments, including information, training and supervision necessary to accomplish those goals. Safeguarding The Thinking Schools Academy Trust is committed to safeguarding and promoting the welfare of children and young people and all staff must ensure that the highest priority is given to following the guidance and regulations to safeguard children and young people. All staff are to have due regard for safeguarding and promoting the welfare of children and young people and to follow the child protection procedures adopted by the Thinking Schools Academy Trust. Any safeguarding or child protection issues must be acted upon immediately by informing the Designated Safeguarding Lead. Data Protection The Thinking Schools Academy Trust takes the responsibility of protecting and securing the data of Pupils, Staff, Parents and all associated individuals very seriously. The Trust requires all staff to complete data protection training and to adhere to its Data protection policies and procedures. All staff must ensure that if they suspect a data breach they must inform the Trust Data Protection officer immediately. The training you'll be provided with: Comprehensive onboarding Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs e-learning training materials Bi-weekly virtual classroom training on the CompTIA vendor qualifications Monthly work-based coaches visits and competency checks Primary Goal Support desk for technical support You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other! As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support. We are looking for someone who has: A passion for technology and a desire to learn and grow in a technical support role. Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders. Strong problem-solving abilities and attention to detail. Basic knowledge of desktop computing environments, hardware, and software. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Willingness to work collaboratively as part of a team and independently when required. Ability to travel between sites (driving license and access to a vehicle) Working Week : 37 hours per week. 40 weeks per year Salary: £6.50 + per hour. Desired Qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths. Expected Duration: 15 months and 4 Months End Point Assessment Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes. Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team. PLEASE NOTE that we will require a copy of your personal CV. When completing your CV, please consider the job description and the role you are applying for. Powered by JazzHR
Company:
Primary Goal
Posted:
June 4 on The Resumator
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More About this Listing: Device Support Technician
Device Support Technician is a Jobs Technician Job at Primary Goal located in Chatham KEN. Find other listings like Device Support Technician by searching Oodle for Jobs Technician Jobs.
Device Support Technician is a Jobs Technician Job at Primary Goal located in Chatham KEN. Find other listings like Device Support Technician by searching Oodle for Jobs Technician Jobs.