context recruitment
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1st Line Analyst
Description:
1st Line Engineer – Central Birmingham Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. 1st Line Engineer – Central Birmingham Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You’ll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: Provide first point of contact technical IT support – both remotely and physicallySupport projects as required, such as a current laptop build and deployment projectEnsuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management ITSM tool.Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing softwareMaintain Active Directory including management of end-user accountsPerform basic security administration tasksCollaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support roleExperience supporting Microsoft Windows Server based InfrastructureExperience with Windows 10, Office 365, Active DirectoryAny basic networking knowledge DHCP, DNS, TCP/IP will be highly beneficial.Setup and administration of endpoints laptops, desktops, mobile phones, tabletsExperience working in an ITIL environment knowledge of Incident Management, Change Management etc, any ITIL certifications will be highly favouredPossess excellent communication skills with the ability to explain technical concepts to non-technical usersPossess a positive can-do attitude and be able to communicate with users of all different technical levels £26,000 - £30,000 PA for the right person plus some excellent benefits industry leading pension scheme, discounted/free public transport travel etc..
Company:
Context Recruitment
Posted:
June 3 on Careers4a
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More About this Listing: 1st Line Analyst
1st Line Analyst is a Human Resource Analyst Job at Context Recruitment located in United Kingdom. Find other listings like 1st Line Analyst by searching Oodle for Human Resource Analyst Jobs.
1st Line Analyst is a Human Resource Analyst Job at Context Recruitment located in United Kingdom. Find other listings like 1st Line Analyst by searching Oodle for Human Resource Analyst Jobs.