SRG
This listing was posted on Careers4a.
Helpdesk Technician
Description:
Helpdesk Technician IT Technology Gibraltar Office based Helpdesk Technician required for an exciting and diverse Gibraltar based company to provide first line support to users across the organisation whilst working with our system engineers to build out, maintain, and troubleshoot our rapidly expanding infrastructure.Helpdesk Technician IT Technology Gibraltar Office based Helpdesk Technician required for an exciting and diverse Gibraltar based company to provide first line support to users across the organisation whilst working with our system engineers to build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a small and dynamic team that demonstrates superb technical competency in delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. The IT Helpdesk Technician will ideally have a background in IT, experience working with a wide variety of computer hardware and software, good troubleshooting skills and able to engage and communicate with users and staff across all levels of the organisation. What's on offer to you Genuine career progressionInternational support projectsFast growing international Organisation What You Will Be Doing Helpdesk:Managing tickets through their full-service lifecycle using the Helpdesk systemEnsure tickets are updated and customers are kept fully informed of progressRespond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely mannerMaintain helpdesk notes, operational logs, change control logs, and documentation surrounding daily activitiesNetwork, Systems and Application Support:Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripheralsPerform analysis, diagnosis, and resolve or escalate problems related to computer hardware, operating systems, applications and peripheralsEnsure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networksMonitoring:Responding to system alerts in line with Service LevelsProactively tracing alerts with a view to prevent customer impacting issues occurringInventory Management:Managing and updating hardware and software asset registers What You Will Need to Succeed in This Role Knowledge of Linux, Microsoft Windows, Android and iOS operating systemsAbility to install, support and maintain all manner of hardware and softwareBasic understanding of Networking LAN/WAN/WiFiAbility to provide email / telephone support to remote users of all levelsGood communication and outstanding customer service skills English and Spanish is advantageousSome previous experience in IT support / helpdesk role would be an advantageFull driving licence is preferable Keywords: Helpdesk Technician Gibraltar 1st line support Networking
Company:
SRG
Posted:
June 3 on Careers4a
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More About this Listing: Helpdesk Technician
Helpdesk Technician is a Customer Service Help Desk Technician Job at SRG located in United Kingdom. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Helpdesk Technician is a Customer Service Help Desk Technician Job at SRG located in United Kingdom. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.