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Customer Service Team Leader
Location:
Kettering, Northants
Description:
An exciting opportunity has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by Main Contractors, Architects, Specifiers and Architectural Ironmongers. BASIC SALARY: A GBP 30,000 : A GBP 33,000 BENEFITS:A BonusA Contributory PensionA Life AssuranceA 25 days plus Stats LOCATION: Northamptonshire COMMUTABLE LOCATIONS: Kettering, Northampton, Wellingborough, Market Harborough, Corby, Bedford JOB DESCRIPTION: Customer Service Team Leader, Customer Service Manager : Manufacturing After undergoing a strategic business review, current company growth, as well as opportunities that have arisen, we are now looking to strengthen our Customer Service Team with a proven Customer Services Team Leader. The role is to support the Customer Service Coordinators in providing the best possible customer service. To ensure sales order processing and customer queries are completed in a timely manner and to the best of the Customer Service Coordinators ability. To support the external sales team in the companys endeavour to continually improve customer and loyalty as well as gaining new business. KEY RESPONSIBILITIES: As our Customer Service Team Leader, you will:A Be responsible for the day to day running of the Customer Service Department and for the work of the coordinators and the customers they service.A Manage the processing of all orders in line with ISO regulations and requested delivery dates, daily monitoring of the order book to ensure that it remains clean, PF orders are progressed, backorders following delivery are dispatched and blocks on orders are removedA Manage a centralised enquiry inbox, distribution of enquiries, monitoring responses and providing support with resolutionA Build and maintain an excellent spirit of good customer service and care towards their customers by building and maintaining a positive team working environment both within customer care and across other departments.A Advise help and assist the team in work tasks highlighting any shortfalls in performance and skillsA Continually run and analyse reports regarding sales and customers that assist with better understanding of issues and problems regarding demand and supply PERSON SPECIFICATION: Customer Service Team Leader, Customer Service Manager : Manufacturing A A Customer Services professional from a manufacturing background with a proven track of success and experience in leading a teamA Good knowledge of SAP across sales and Distribution functions and the interaction with other modules is desirableA Good understanding of Excel and Teams and OutlookA Strong supervisory skillsA Experience and knowledge of best practice in Customer Service THE COMPANY: We are a European, market leading manufacturing group which supplies innovative window and door locking systems supplying direct to window and door manufacturers, through specification to architectural practices and building contractors as well as via established distributor and retail channels.We manufacture at 4 sites and distribute from a further 5 across Europe. We are at the forefront of innovation and our products offer clients the full spectrum of solutions. PROSPECTS:A The opportunity to join, a brand leading name and Europe wide manufacturerA The company has an active policy of promotion from within and offers the genuine opportunity to develop your careerA This position will be challenging but also tremendously rewarding. Coaching, mentoring and training are an integral part of the companys culture It is highly likely you will have worked in any of the following roles and/or markets: Customer Service Manager, Customer Care Manager, Internal Account Manager, Customer Relationship Manager, Internal Sales Manager, Sales Manager, Team Leader, Customer Services : Manufacturing, Doors, Windows, Locking Systems INTERESTED? Please click apply. You will receive an ackno
Posted:
May 29 on Tip Top Job
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More About this Listing: Customer Service Team Leader
Customer Service Team Leader is a Customer Service Customer Service Representative Job located in Kettering NTH. Find other listings like Customer Service Team Leader by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Team Leader is a Customer Service Customer Service Representative Job located in Kettering NTH. Find other listings like Customer Service Team Leader by searching Oodle for Customer Service Customer Service Representative Jobs.