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Concrete Customer Service Representative
Location:
Huntingdon, Cambs
Description:
Here are The Mick George Group we are looking for a Customer Service Representative in our concrete division.Monday to Friday between 7am to 6pm – Saturdays as required. Job Overview: The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day involvement with all the Concrete Team, supporting customers with their orders, answering the phone lines, organising order inboxes, and keeping an eye on concrete batching screens to help support communication with customers. Responsibilities: Answering and making phone calls Checking purchase orders Communicating regularly with customers, managing expectations, ETAS, and updating on delays Portal support Invoice Queries & Ticket Requests Taking and booking on orders Organising refunds for customers for sign off. Diary/Inbox management Using multiple systems to make sure jobs are booked on correctly for our customers and correct payments are advised and actioned. Liaising with internal department such as transport to ensure best service is received by the customer Reviewing concrete delivery system daily to make sure customers are kept up to date with their orders Following procedures in place to ensure work is completed correctly Making sure attention to detail is of the highest standard Understanding company updates, reviewing locations, mixes and price increases when taking orders Organising invoice query and complaint details for directors Identify cross selling and up-selling opportunities and gather further information on enquiries Any adhoc duties required by the department Qualifications/Experience: Computer literate & Microsoft Office Skills Flexibility to get tasks completed as needed with excellent attention to detail. Ability to work under instruction whilst using own initiative where necessary. Highly organised with a polite and confident telephone manner Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential. Driven and pro-active individual. Benefits: Competitive salary Company pension Cycle to work scheme Company benefit platform Length of service rewards - enhanced holiday entitlement / access to private healthcare service Employee assistance programme The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin. Powered by JazzHR
Company:
Mick George
Posted:
May 24 on The Resumator
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More About this Listing: Concrete Customer Service Representative
Concrete Customer Service Representative is a Customer Service Customer Service Representative Job at Mick George located in Huntingdon CAM. Find other listings like Concrete Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Concrete Customer Service Representative is a Customer Service Customer Service Representative Job at Mick George located in Huntingdon CAM. Find other listings like Concrete Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.