Service Care Solutions Ltd
This listing was posted on Careers4a.
Repairs Resolution Officer LBS-008
Description:
Job Title: Repairs Complaints OfficerLocations: Southwark, SE1Contract Type: Temporary ongoingWork Pattern: 37 hours per weekStart Date: ASAPJob Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type: Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAPA new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Responsibilities – To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage ‘right first time’ service delivery.To investigate and respond to Stage 1 complaints made under the Corporate Complaints process and Member enquiries.To carry out investigations in line with the overall vision, values and strategic aims, ensuring that excellent customer service is delivered.To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.Work with the council’s contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.Deliver specific elements of projects eg. work packages, and being wholly accountable for the quality and timelines of the products.Create and manage project plans and other project documentation such as risk and issues logs.Manage the budgets for allocated small projects.Support Repairs Resolution Manager with the creation of project plans and other control tools, including the identification of interdependencies. Essential Criteria: Previous experience of maintenance or complaints services essential for this role.Experience of Microsoft Windows in particular Word, Excel & OutlookExperience of dealing with a variety of different stakeholdersExperience within a team environment, whilst remaining accountable for own tasks, prioritising workload and working on own initiative If you are interested in this position and meet the above criteria, please send you CV now for consideration.If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
May 21 on Careers4a
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More About this Listing: Repairs Resolution Officer LBS-008
Repairs Resolution Officer LBS-008 is a Human Resource Repairs Resolution Officer Job at Service Care Solutions located in United Kingdom. Find other listings like Repairs Resolution Officer LBS-008 by searching Oodle for Human Resource Repairs Resolution Officer Jobs.
Repairs Resolution Officer LBS-008 is a Human Resource Repairs Resolution Officer Job at Service Care Solutions located in United Kingdom. Find other listings like Repairs Resolution Officer LBS-008 by searching Oodle for Human Resource Repairs Resolution Officer Jobs.