This listing was posted on Tip Top Job.
Customer Service Leader
Location:
Norwich, Norfolk
Description:
Are YOU the Customer Service Leading Superhero Were Looking For? Who are you? Firstly, youre a fantastic Communicator with real empathy for those around you and the problems they have. You should be an action:taking, perfectly:comfortable:working:solo, kind and dedicated person who takes the role of making and keeping customers happy VERY seriously. Youre reliable, flexible and excited for new challenges, you have a can:do, can:fix, positive attitude. Oh, and youre always on the lookout for ways to do things better , just because things were always done in a certain way, doesnt mean that thats how they should be done moving forward.. right? Who are we? Were a UK based, world:serving brand in the drink supplement space (Think, Red Bull... but were not an energy drink) : we help our customers achieve more, win more and do more with our delicious tasting drinks, that are packed full of clinically:proven Nootropic ingredients ... (Yes, that word is something youll need to know a lot about) In addition, its not just about making profit, because every sale we make will help feed and nourish a child for a year through our charitable partner : weve fortified more than 300 Million meals for malnourished children so far : were exceptionally proud of this Were 4 years old now and have been growing extremely fast : in fact weve TRIPLED in size the last year and as a result, were expanding our team, again ... thats where YOU come in ... Whats the gig? In this exciting, fast:paced role : its your job to make sure our customers feel loved, heard and taken care of. We have customers all over the world, from all walks of life with issues and stresses just like the rest of us : but youre here to make sure that our products and services are not one of them. Were looking for a patient, empathetic and creative thinker to lead our customer satisfaction team, taking charge of all channels of communication with our customers : which includes written, voice and video : you should be able to communicate superbly via all of them. Youll be responsible for the smooth running of our everyday customer service, so be prepared that no two days will be alike. Not only should you not be afraid of a challenge, you should be excited to get stuck into one : were a fast growing company, it comes with the territory. Youll be working closely with the rest of the team, will learn quickly and since youre on the front line : speaking with customers every day : youll be feeding back what, as a business, were doing great at, and where we need to improve. :: Did we mention that this opportunity also comes with hybrid working options, generous holiday, flexibility with hours and exciting challenges throughout? Well it does. Your Pedigree Ao" You should be able to demonstrate your experience with examples of previous success in the customer service and support industry, especially online (and ideally in ecommerce) and be able to tell us about your experience. Ao" You should possess outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers. Ao" You should be fluent in English, both in written and spoken format. Ao" You should be a fast:learner, and be excited to work in a team : yes youre a superhero : but its not a solo:mission. Ao"You should be patient, kind and empathetic : its so important, weve said it twice : Your role is to make and keep our customers happy Are we talking to YOU? In short, we hope so Were looking for a new partner here for the long term, there will be plenty of diverse work available for a long time to come and youll grow quickly over that time.. so if your spidey:senses are tingling right now... Hit that apply button, lets chat.
Posted:
May 20 on Tip Top Job
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More About this Listing: Customer Service Leader
Customer Service Leader is a Customer Service Customer Service Representative Job located in Norwich NFK. Find other listings like Customer Service Leader by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Leader is a Customer Service Customer Service Representative Job located in Norwich NFK. Find other listings like Customer Service Leader by searching Oodle for Customer Service Customer Service Representative Jobs.