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IT Service Desk Analyst
Location:
London Borough of Newham
Description:
We are working closely alongside a Local Authority in Newham to assist with the appointment of an IT Service Desk Analyst , on a 3- month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £19.95 - £24.83 per Hour Responsibilities: Ensure that incident requests are handled according to agreedprocedures and, for unresolved incidents, provide an effectiveinterface between users and service providers supplying all necessary diagnostic information. Register and categorise incidents, making initial diagnosis of any problems and advising of known solutions where applicable, or promptly allocating to other service areas as appropriate to enable speedy resolution. Following agreed procedures, provide advice to users on systems, products and services which are available to them and assist users in making more effective use of desktop systems, products, and services. Provide an effective interface between users and service providers, including external commercial suppliers where applicable, including documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis. Use sound judgement to set priority for resolution, monitor progress and apply escalation procedures for unresolved incidents, ensuring that documentation of supported components is available and accessible to all who need to use it. Requirements: Demonstrates an awareness of risk and taking an analytical approach to work. Investigating, and resolving complex issues Has gained a thorough knowledge of the domain of the organisation. Ensures that incidents are handled according to agreed procedures. Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1269403
Company:
Brackenberry
Posted:
May 17 on Manatal ATS
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More About this Listing: IT Service Desk Analyst
IT Service Desk Analyst is a Jobs Analyst Job at Brackenberry located in London LND. Find other listings like IT Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.
IT Service Desk Analyst is a Jobs Analyst Job at Brackenberry located in London LND. Find other listings like IT Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.