Service Care Solutions Ltd
This listing was posted on Careers4a.
Senior Housing Advisor
Description:
Senior Housing Advisor Hammersmith and Fulham, London Temporary Full TimeWe are seeking a dedicated and skilled Senior Housing Advisor/Officer to join a team based in Hammersmith on a full-time temporary ongoing basis.Senior Housing Advisor Hammersmith and Fulham, London Temporary Full TimeWe are seeking a dedicated and skilled Senior Housing Advisor/Officer to join a team based in Hammersmith on a full-time temporary ongoing basis. The Homelessness Prevention Officer will lead a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, policies, and procedures, as well as excellent communication experience of interviewing within a homelessness prevention role. Requirements Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children’s Act Previous experience managing a client case loadPrevious experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groupsGood organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines Role Expectations Manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessnessEnsure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesyEnsure the team have sufficient skills and knowledge to advise whether a homeless duty may apply, as per statutory obligations set out in the Housing Act 1996 as amended and all other aspects homelessness prevention and adviceSupervise and manage staff on a day to day basis as required in all aspects of their role. To review work programmes through one to one sessions, team meetings, and performance appraisals and to use these methods to support staff training and development needsEnsure that referrals to other services and teams are appropriate and of a suitably high standardWork effectively and efficiently to assess risk and escalate issues of concern, minimise customer waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact Work directly with members of the public as requiredInvestigate and determine the status of those presenting as homeless as referred to the teamDevelop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisationsMaintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
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More About this Listing: Senior Housing Advisor
Senior Housing Advisor is a Human Resource Senior Housing Advisor Job at Service Care Solutions located in United Kingdom. Find other listings like Senior Housing Advisor by searching Oodle for Human Resource Senior Housing Advisor Jobs.
Senior Housing Advisor is a Human Resource Senior Housing Advisor Job at Service Care Solutions located in United Kingdom. Find other listings like Senior Housing Advisor by searching Oodle for Human Resource Senior Housing Advisor Jobs.